Did anybody have similar problems or does anyone know how to fix this? It usually works again after disconnecting the Thunderbolt-Adapter from my pc and removing the docks power cable, waiting for ~20 seconds, and plugging everything back in. Please make certain both docking cables are securely connected to your system for full functionality.". That's it. We have Lenovo USB-C docks, but when you are connected to a teams meeting with a network cable plugged into the dock. Also when I start my pc (only my WD19 is connected) I get the error message, "Multiple docking stations are not simultaneously supported. No management of the laptop at a the logon screen. Click on Device Manager. Updated all drivers and BIOS. Although many people find themselves using a Wifi connection when it comes to internet use, however, if you are someone who operates various devices through an ethernet connection, the Dell docking station can connect with ease by simply inserting the ethernet cable into the dock . To continue operating normally, your system may draw power from your system battery. Same problem here with an WD19 and E5401 laptop. In Device Manager, locate Network adapters and double-click to check if it's working properly. The WD19s are losing ethernet connections pretty consistently and occasionally USB connections and rarely others, such as the display. DELL-AlanDSocial Media Support#IWork4DellI'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMTGet Support on Twitter @DellCaresPro, I have merged two threads together that outline the various issues being encountered with the WD19 docking stations. The Docking Station is connected to: 1 GB Ethernet Port LG Monitor, resolution set to 1920 x 1080 via HDMI (HDMI 2K port) ASUS Monitor, resolution set to 2560 x 1440 via HDMI (HDMI 4K port) The system is running DisplayLink Manager version 8.4.3026.0 Sometimes this will result in an error message appearing. You can also just turn off tlp by setting TLP_ENABLE=0 in the same file, but be aware that tlp is responsible for power saving, so it'll probably drain your battery faster. Dell Universal Dock D6000; HP USB-C/A Universal Dock G2; 11. I have gone into the USB power settings and turned USB selective suspend off. If you're using Microsoft Security Baselines then by default it's going to block thunderbolt until after logon. Path in Device Manager: Network adapters\Realtek USB GbE Family Controller Properties\Advanced\Flow Control. Currently waiting to hear from Laptop 2 while building the rest of these machines. Under Property, scroll down and select Wake on magic packet. The dock for Laptop #2 still dropped network. Set the value to Enabled. In the Device Manager, double-click on the Network adapters section to expand it. When the computers were connected with the Dell D3100 docking station . Unplug power from the docking station. After a few seconds, plug the docking station back in. Any suggestions? The comment from u/storrgie suggested, that there should be a command line tool called 'boltctl'. It drops the meeting, it could be 5 mins into the meeting, 20 mins into the meeting. Has Dell acknowledgedthis as a known issue ?- there seems to be multiple posts with this same issue with other laptop models. This happens with our latitude5400 laptops. Solution 1: Decrease your network adapter's Power Output Press the Windows Logo key + X to open the WinX Menu. F2 Key Location: Keep tapping the F2 key till you see this screen. Right-click This PC on your desktop, choose Manage. But when it is connected through Docking station it does not recognize the connection. Make these things work!! If I press F1 to reboot it starts "normally" withtout touching any connected cable. Solution: after installing bolt, install bolt-tools (sudo zypper in bolt-tools). WD19 docking stations - network dropout, USB dropout across multiple models, Exit the command prompt and then check the power management settings. We order 5591 Latitudes along with WD19 180W "docks". (But I got my graphics card working, which is nice), - UEFI -> Thunderbolt Security Level options -> No Security, - Docking station firmware update with a Latitude 5591 running Windows. All of the docks randomly disconnect the network/display/USB. powercfg -attributes SUB_PCIEXPRESS ee12f906-d277-404b-b6da-e5fa1a576df5 -ATTRIB_HIDE. Method 2: Run the Internet Connection troubleshooter and check. Joshua Henry I have a Dell XPS13-9350 connected to a Plugable USB-C Docking Station. A larger power adapter and cable was included in the box your docking station came in. This user, as soon as she starts her PCoIP session, her docking station disconnects (and as soon as she disconnects from her Horizon session, the docking station reconnects). Ethernet doesn't work until a user logons. Right-click on your computer's active network adapter and click on Properties. Only way I could get one user to consistently stay connected to the network was to plug ethernet cable directly into the laptop. As soon as I unplug the docking station, wifi works perfectly again. Operating System: Microsoft Windows 10 (64-bit) Hello community, We have a problem with the ProBook 650 G8 notebook in combination with the USB-C docking station G5. I do not see the PCI Express option listed in my Power Settings and I am logged in as Admin. https://plugable.com/2016/06/30/inves, Powered by Discourse, best viewed with JavaScript enabled, USB-C Docking Station randomly disconnecting/reconnecting, LG Monitor, resolution set to 1920 x 1080 via HDMI (HDMI 2K port), ASUS Monitor, resolution set to 2560 x 1440 via HDMI (HDMI 4K port). All to no avail. Follow the steps to run the troubleshooter: a. This doesn't affect the WD15 docking station. turned off power saving settings on all applicable NICs. USB Docking Stations UD-3900. That's it. One is with Displayport 2.1 and the other is Thunderbolt 3. We are using Dell M3800's with D3000's and D3100's. They are buggy and our users constantly have issues with their displays and the Ethernet ports on these units. Hello, I have a Plugable USB 3.0 laptop docking station. Can you advise? Check PCIe Active State Power Management (ASPM) settings. The WD19 / WD19DC / WD19DCS / WD19S dock Ethernet port may intermittently disconnect. Docking Stations AffectedIts currently affecting the following WD19 docking stations - WD19DC and WD19SC. Or you have that user logon to activate the NIC, then have them logoff (no reboot!) By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thunderbolt 4 has enabled OEMs to design small yet powerful docking stations that are great for portability and occupy less desk space. Thank you, Reddit and its partners use cookies and similar technologies to provide you with a better experience. Back to the drawing board . To do this in Windows 10, search for Settings > click System > click Power & sleep > Additional power settings > Change plan settings (next to your currently selected power plan) > Change advanced power settings > scroll down to PCI Express and click the + sign > click the + sign next to Link State Power Management and set On battery and Plugged in to "Off" > Click Apply. To continue operating normally, your system may draw power from your system battery. The connected Monitors still work and I can use the power button on the docking station to suspend my pc. I purchased 2 docking stations, one for work and one for home. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please contact Dell Technical Support for further help. If this doesn't solve your problems and video-output is still the only thing that works with your docking station, it may be because of power saving settings (tlp). Click OK. Once done, try to observe if Ethernet connection still disconnects if put to sleep mode. Excuses, ons feedbacksysteem is momenteel offline. Dit artikel is mogelijk automatisch vertaald. For anyone else encountering this kind of Wi-Fi issue weve written this blog post: Turning off WiFi when the laptop is plugged into the dock solved the problem. This means you can only logon if you have a cached profile. So I don't know if DELL is aware of this hudge problems. it is connected) but won't transmit data. Probeert u het later nog eens. Navigate to Device Manager > Network adapters. - Reboot immediately and you can get back online. Multiple users have confirmed the system don't exhibit the same problems when using the systems with WD15 models. It may cause by the Flow Control being disabled in the Realtek USB GbE Family Controller property. Fixes:- Fixed the issue where an unexpected warning message is displayed when a USB Type-C device is connected.- Fixes the issue where the Dell Thunderbolt dock is not recognized after updating the power delivery firmware. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If this doesn't solve your problems and video-output is still the only thing that works with your docking station, it may be because of power saving settings (tlp). I have now enabled the Block Sleep option in BIOS, and disabled the Power Management for the PCI Express Link State in the active Windows power options profile. For "Green Ethernet" and "Energy Efficient Ethernet" set both to Disabled. - openSUSE Leap 15 EDIT: switched to Tumbleweed hoping the bolt utility would fix it. and our If you are using the dock, you still need to un-daisy-chain them anyway. When I connect directly to my router, my Ethernet speed is ~250-30 mbps. Latest Dell drives and firmware. The WD19 180W dock is quickly becoming worse the the WD15. It's running Windows 7 x64 all patches up-to-date. I have gone to Dells support site and updated my BIOS and all drivers to their latest released versions. Sometimes it will happen every few minutes, sometime it may go for a couple of hours before disconnecting. Vexorg October 8, 2018, 3:10am #1. We are facing issues withWD19s losing Ethernetconnections pretty consistentlyand also USB dropping out randomly throughout the day. . The display chip is an Intel Iris Graphics 540 running driver version 21.20.16.4664. When the network is operated via the docking station, there are short network interruptions again and again. I tried swapping the power supply, the dock, the network cable, I set the power options to never ever have the laptop go to sleep, and I turned of the energy saving options on all the ethernet devices on both the built in and the NIC in the dock. I'm having problems with my new Dell TB16 docking station I got for work. Unplug the docking station from the laptop. Select the Device Manager. At the front of the docking station, there is a Thunderbolt 4 port to establish a host connection, a 3.5mm audio jack, one USB 2.0 port with BC 1.2 charging, and an SD card slot capable of 312MBps of speeds. Try disabling USB_AUTOSUSPEND in /etc/default/tlp. On the laptop, while plugged into the dock, go into Device Manager. When trying to transfer from a local server on same network, a 3GB PST file, the file transfer would start at around 95MB and considerably slow down toward the end of the transfer to the point it hangs and disconnects without ever completing. I am using the cable supplied with the docking station to connect the XPS13 and Docking Station via the USB-C ports. Disconnect additional docking stations. They are currently still looking for the root cause of the issue itself but have advised that disabling Link State Power Management as @Artreas has done should function as a workaround until they have addressed the root cause. The latest information I have is that engineering are investigating the issue. This gave me the UI for managing Thunderbolt devices, but it turned out that this won't install the necessary tools. It seems very similar to this post, but those changes haven't helped me. Platforms AffectedAs we understand it the issue is not system specific, it affects multiple models across the Latitude and Precision platforms. Seems to have occurred after a DCU update. Your dock connection has limitation. You need to enable the Flow Control to prevent overflow under heavy loading. (images 1 and 2 below) The only stable ethernet connection is the one op the laptop. John CDell EMC | Commercial Social Media Quality Lead. These issues don't seem to happen when the users are working on the machine, rather after a long period of inactivity and the machine has gone to sleep or after a restart. I have the same issue. For me, this solved the issue. Product: Probook 650 G8 & USB-C Dockining G5. Plugable Technologies. https://www.reddit.com/r/Dell/comments/d9kt6q/tb16_dock_issues_no_ethernet_usb_at_login_screen/. It may require you to restart your computer. Operating System: Microsoft Windows 10 (64-bit) Bought a bunch of these docks to go with a bunch of Elitebook X360 1030 G3 notebooks. Click on Device Manager in the WinX Menu to launch the Device Manager. Your laptop will charge through the dock while it is connected. When you connect a supported laptop to the docking station, you can gain access to all your devices such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen monitors without having to plug each device to the laptop. Since upgrading to Windows 10 I have no Ethernet connection via my USB 3.0 docking station. The dock generates more effort than it can safe. For more information, please see our One of these: https://plugable.com/products/ud-ultcdl/. -----------------------------------------. I have a lot more of these to deploy and this is going to get messy if the docks are all bound for failure. If I plug the Ethernet cable directly in to my computer it works fine, but that rather defeats the object of having a docking station! Dell indicated moths ago there would be an August update of the docks firmware. EDIT: No better after the BIOS update. EDIT 2: Dell brand USB 3.0 ethernet adapter does the . I have an Dell E7470 and having issues with Ethernet connection. I removed it from all GPOs, and still the problem occurs. Its a shame, I think its a nice product. The Displayport 2.1 connectors will not drive 3 of Dell's daisy chained monitors. Have you made any changes in the BIOS? Product: Thunderbolt Dock G2 120W. When you use the WD19 / WD19DC / WD19DCS / WD19S Ethernet port to access the Internet on your system. You need to change the setting. A proposed workaround of disabling Link State Power Management has been suggested as follows until we provide a fix:-, If you find that this power management setting option is missing please try the following :-, Open up an elevated command promptClick on Start > Type CMD > Right click on Command Prompt and select "Run as Adminstrator". Come on Dell - in the first 6 months with these new USB-C model, I have have spent more time trouble shooting these than the previous 8+ years of the previous Dell docks.
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