If you need to exchange it for the same item, send us an email at. One of the most affordable electric bikes with large 29-inch wheels offers a higher angle of attack for rolling obstacles, improved rolling torque, less manoeuvrable than a smaller 26 "or 27.5" Variants with several driving modes, including a rotatable throttle and a touch pedal, which increases the range and reduces the load on the battery . We report the amount of the sale on the Customs form. Please make sure the phone number you entered at checkout is a good number to contact you at. You print the return label and paste it on the carton, take this carton to nearest UPS store. Check to see if any packages have been opened or if the sealing tape has been tampered with. Next contact your bank. *ETA when in stock and within continental USA only. Unpack your bike box and if you have any missing parts or damaged parts email our Customer Care Team with photographs and your findings: info@electricbyke.com. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery. 2021 Jupiter Electric Bikes. ElectricByke.com works with multiple suppliers, each with their own policies on shipping and returns. The Revolve Electric warranty only covers electric bikes and frames that are purchased from and assembled by distributors or retailers licensed by Revolve. Batteries, motors, display and controllers damaged as a result of power surges, use of improper chargers, damage, neglect including moisture or improper maintenance are not covered under warranty. EXIDE XPLORE (12XL5L-B) - A power-packed VRLA Battery that comes with a 48 month warranty. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem. Configuring. www.PDXlithium.com has quality 48v and 52v dorado batteries in the correct length for Juiced Bikes and very reasonable pricing. Refunds are only issued after returned items have been received and inspected.If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. As the buyer, it is your responsibility to find out that information before you order. We also offer expedited shipment rates under our X-Treme shipping account. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. Refund will be made to the same form of payment as was used in the initial purchase and for the same price paid less any aforementioned deductions. Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Check to see if package has been opened. Six (6) Months from the date of purchase on the batteries and charger. The warranty applies only to the original owner only and must be registered at Wildsyde.com within 30 days of original purchase. Brakes: Mechanical disc, front and rear. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Your Jupiter Bike is water resistant, not waterproof. Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund within the extended warranty period only. Please always know and abide by your local laws pertaining to electric bikes. Fees and Charges Related to Refund or Replacement. Please include all paperwork, parts, and accessories. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. Replacement frame may be from X-Treme scratch & dent stock. Warranty ClaimsThose parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and make their own arrangements to schedule a pickup at our warehouse. We will deduct all additional fees resulting from refused international shipments from your refund. You must have the RMA number when shipping back the returned unit. Yes. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. There are certain situations where only partial refunds are granted: (if applicable). Yes. In the event that there are manufacturing defects that cannot be repaired with reasonable effort, a request for replacement of the E-bike must occur within 30 days of receiving it. Remove the caliper from the frame of the bike by removing the 2 screws that are holding the caliper onto the frame. We do not ship to anywhere in Africa, Singapore, Greece, United Arab Emirates, Indonesia or IsraelNote to international customers:You are responsible for any and all duties or taxes that may apply. Suite F108, Irvine, CA 92618 USA. Shipping only, customs & duties are paid by the recipient. We're a small team and truly care about your experience with us. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time. The seller is not responsible for any possible damage including bodily harm and damage to property. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.If we received the item damaged you may file a claim with your shipping company.If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. Before sending your return shipment, please remove all extra labels from the outside of the package. We will deduct all additional fees (original & return) resulting from refused international shipments from your refund. We do not cover defect or damaged parts from failure to follow instructions in owners manual, improper assembly, acts of God, misuse, neglect, improper storage, commercial use, alterations to the bikes original design or components, modifications with parts not sold by X-Treme, operator error resulting in accident, extreme or stunt riding, or improper maintenance & upkeep. Estimated Arrival: Between Know your laws before you go biking. If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse. You will be responsible for paying for your own shipping costs for returning your item. Pinpoint the locations of all defects. Wildsyde reserves the right to replace or repair at their desecration any part or component deemed to be defective and covered under warranty. . We will also notify you of the approval or rejection of your refund. Charger not included. Sold Out. Sell On BatteryBhai. Call: 0120 4324000, +91 9555995119/9555895119 (9:30AM to 6:30PM) Home. 1 Variant available. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period. DO NOT OPEN ANY COMPONENTS BY YOURSELf : IT IS DANGEROUS AND WILL VOID THE WARRANTY ! Noises or vibrations generated by rotating parts, such as pedals, front and rear hubs, steering system, shock absorbers and cassette or free wheel, that do not affect general functions. Original receipt of purchase required. Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. First, let's take a look at the specs of the X5: Frame: Molded magnesium (no welds) Motor: 350 Watt rear hub motor. About Jupiter. $400.00 Extra Cost =If unit is shipping to Canada by ground (FedEx or UPS). For parts shipments, please contact Customer Care for a quote. 4 if you have questions or problems with this procedure. We are given a unique insight that you cannot find anywhere else. Clear All. . Your only remedy under our warranty is the refund (90-day satisfaction guarantee) or the replacement (1-year warra Olympicbreeze.com goal is to fulfil your order within 2 hours of your purchase. deliveries. Brand new: Lowest price. Bolt Pro Electric Bike Charger. Jupiter Bike 5600 Airport Blvd, Ste C Tampa, FL 33634 813-609-BIKE (2453) If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund. Damage to parts or malfunctions caused by performing bike stunts or jumps. Complete the return reason questionnaire that was included with your packing slip. Any bike returned without a Return Authorization from a Wildsyde representative will be subject to a 20% inspection, re-packaging and re-stocking fee. Credit or RefundYou can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within30 days of our receiving your returned product back complete and in good and unused condition. Get Quote. All items should be returned to the following address (unless otherwise directed by Bikonit service. A customer pays an additional non-refundable fee($500 for HD750 , $800 for MD1000) to test-ride the vehicle for up to 15 days and for fewer than 10 miles . This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. 11 Likes, 4 Comments - Jupiter Bike (@jupiterbike) on Instagram: "Flash Sale! $80.00 Extra Cost =If unit is shipped by freight to business address without loading dock and requires a lift-gate for delivery in NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. DURING YOUR WARRANTY PERIOD: AmericanElectric will replace anydefective part free of charge. This includes a 5 years warranty on Frame and Fork.Battery warranty: All Qualisports E-bike batteries come with a 2 years warranty (Battery cycle lifetime is between 600 - 800 cycles depends on the environment conditions) Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered. 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