My mouse stops working entirely after about 1-3 minutes of not moving. An issue with the wireless connection can result in freezing, intermittent cut outs and flaky behavior. If it does, then go to the next step. You can always get a replacement within the warranty period. Your mouse may be connecting to another device nearby. This mode must be disabled and there are two phases involved. Bluetooth is laggy at times thus I prefer using the wireless adapter. Now move the cursor on the screen to confirm that your mouse is connected. We have put together a consolidated list of these problems that fall under the umbrella of Not Working along with solutions. For gaming, using its Razer HyperSpeed Wireless lets you to tap on its ultra-fast performance for up to 285hours. Certain "end of life", sell out or discontinued Products may have a shorter Warranty Period; this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. After around 5 seconds, release the buttons. Select the device with the Razer Basilisk X Hyperspeed name. The Razer Basilisk X HyperSpeed is not supported by Razer Chroma RGB. My Razer wireless mouse will not power up or turn on. How do I use hyperspeed multi device pairing? 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Here it will start searching for the new device. Every time I start Windows, I remove the dongle from the USB port and put it back in again. If your mouse and receiver can operate on different radio channels, make sure that they are both set to the same channel. Or you can click the Bluetooth icon from task bar. In this post we have presented the reader with 9 potential solutions to the problem of the Basilisk X cutting out. Once you receive this notification, it is time to replace the battery. Wireless devices use channels in order to transmit data, thus, other connections with overlapping channels can cause interference when used all at the same time. Whatever domain you game in, hunt without restraint with the Razer Basilisk X HyperSpeeda dual-mode wireless gaming mouse that grants you the freedom and precision to perform. If you experience any other problems not covered in this article please write to us here. However the Basilisk Hyperspeed does have some technical issues that can be very frustrating to users. If all of the above fails, please uninstall Synapse and reboot your PC. I'm resurfacing this issue. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification. You can configure all Razer and third-party mouse mats with this feature. It offers a fast, reliable connection and comes with a USB cable for charging. Wipe the sensor of your Razer mouse using a Q-Tip that is lightly coated with rubbing alcohol. 25% faster than any other wireless technology available, you wont even realize that youre gaming with a wireless mouse due to its high-speed transmission, lowest click latency, and seamless frequency switching in the noisiest, data-saturated environments. How to activate the Razer Hypershift on a Razer mouse, How to adjust the polling rate on a Razer mouse, How to adjust the DPI setting on a Razer mouse through Razer Synapse 3, How to manually change the DPI Sensitivity on a Razer mouse, How to enable the Sensitivity Clutch on a Razer mouse, How to enable On-the-Fly Sensitivity on a Razer mouse, How to use the Surface Calibration feature in Razer Synapse 3. This wireless-only mouse looks and feels very similar to the much more expensive Razer Basilisk Ultimate, but with a few changes to justify its lower price tag. Fully configurable via Razer Synapse 3, the 6 programmable buttons let you access macros and secondary functions so you can execute extended moves withease. Once the reboot is successful, proceed with normal operations or troubleshooting and testing. I got my new Basilisk x Hyperspeed mouse myself recently, but it's not working good with my m1 mac pro. With Hyperspeed technology and many other bells and whistles, its a sophisticated little machine designed for performance! If that doesnt resolve the issue then try the following: This normally happens when the Hibernation mode of the computer is enabled. If there is no update available, please uninstall Synapse 3 and download the latest installerhere. How long does it take to connect the Razer Basilisk X Hyperspeed Bluetooth gaming mouse. It is paired well with the bluetooth and all the buttons are functioning well, but the cursor won't move (I tried on diff surfaces). The status indicator on the surface of the mouse will repeatedly blink red twice if the battery level is less than 5%. A. A blue light comes on when using bluetooth. De-select the USB Controllers option for the rest. How to connect the Bluetooth device to the computer, How to perform a hard reset on the Razer Phone. Make sure that the receiver (dongle) is firmly plugged in to the computer. On-the-Fly Sensitivity enables gamers to adjust their DPI level instantly without the need to open Razer Synapse 3. Your wireless mouse is ready to use. Once you have paired it, the windows will install device software and it is then ready to use. If the dongle doesnt work on another PC then it will have to be replaced. Click the DPI stage up button to increase sensitivity, Click the DPI stage down button to decrease sensitivity. After clicking the option. But after I disconnect it from my Bluetooth and reconnect it, it works. Dispose of this battery following your local environmental laws. The Razer Basilisk X HyperSpeed does not have a built-in battery. Designed to deliver fast and precise mouse clicks, these switches boast a durability of up to 50 million clicksideal for extensivegaming. You will see an LED flash if it resets successfully. The Razer Basilisk X HyperSpeed's status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. . Read honest and unbiased product reviews from our users. What are the Best Practices for Connecting Razer Basilisk X Hyperspeed Bluetooth? When you purchase through links on our site, we may earn an affiliate commission. This behavior is expected of devices with 2.4 GHz wireless connections. No, the Razer Basilisk does not have a tilt click scroll wheel. Privacy Policy. Surface Calibration allows you to optimize the Razer Precision Sensor to any surface for better tracking. Click and open the Bluetooth settings. The Razer Basilisk X HyperSpeed does not have a built-in battery. It will search all nearby Bluetooth devices. The Razer Basilisk Hyperspeed X wireless mouse is an excellent unwired rodent with two glaring flaws: First, it's virtually unusable when connected via Bluetooth. You should be able to configure your router to operate on the 5 GHz band. Use these instructions to clean the sensor. Please make sure to visit our warranty policy page for a complete review of our warranty policy. Refurbished products not purchased from Razer.com will have a 90 day warranty period. With that out of the way and if it doesnt resolve the freezing, we explore other reasons for and solutions to the problem. This will repeat until the battery is fully drained and after that it will not blink. User rating, 4.6 out of 5 stars with 2592 reviews. Now the scroll wheel is stuck on very . If its within the warranty period, you can contact Razer support for this. Turn the power button on. The Razer Basilisk X Hyperspeed mouse delivers top-notch wireless gaming performance with impressive battery life in a solid design with an even more solid price. Get up to 2 years of warranty and access reliable tech support. Click on the Get started button under Reset this PC. Plug the device directly to the PC and not a USB hub. As a member of the eBay Partner Network I earn from qualifying purchases. [c] Warranty period for Razer Firefly HyperFlux is 2 years. For your safety, only use an alkaline battery. No, there is no adjustment for scroll wheel resistance on the Razer Basilisk X HyperSpeed. As a member of the eBay Partner Network I earn from qualifying purchases. Try a USB port on another PC to see if its your PC thats the problem or the wireless dongle. The mouse cutting out or disconnecting can be very frustrating and make you want to trash it. Razer does not offer a warranty for third-party products. and I don't turn the mouse off. Helpful. This Basilisk X does not have a wired mode of operation. Do not forget to activate the mouse for painting. The Razer Basilisk X Hyperspeed ($60) is part of a promising new trend. It will pair and install the device software automatically. Literally just got the mouse yesterday. If the sensors view is obstructed, it will cause issues. Instead it relies on wireless. Here is a list of common problems with the Basilisk X. There is a problem with your computer/devices Bluetooth adapter. Find your local recycling resource from Earth911. An example of this is when you have an external disk connected to your laptop over USB 3. As a first step, re-establish the wireless connection by. Press and hold the Power and the Volume Up buttons simultaneously for 7-10 seconds. Click the ADD button to start scanning for a device. I have the same problem. If using Hyperspeed, the dongle must be inserted into a USB port. See the answer below for more details. - Updated Razer Basilisk X Hyperspeed Issues. Now try to move your cursor using your newly connected gaming mouse. Alternatively, adjust the DPI using the slider at the bottom of the sensitivity section. Please consult the product documentation provided by the product manufacturer for details. It cannot be charged using the charging dock. Learn more, By Download and install Razer Synapse 3 to configure your Razer mouse. Make sure that youve selected 2.4 under the mouse using the slider switch. Razer Synapse does not recognize or detect my Razer device. 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Yes. Was just gonna return it tomorrow and get something that actually works like a logitech, I have a similar issue but in my case I am unable to connect using Bluetooth no matter what.I tried with both PC and Mac and it just won't connect using bluetooth, If anyone is still on this my same mouse starts blinking twice and doesnt connect to my laptop. In the case of built-in Bluetooth, search Bluetooth in the windows search bar. ULTRA-LONG BATTERY LIFE. The mouse needs to reset its surface calibration. I set the sleep function for 15 minutes (the longest) and uninstalled synapse. The other thing you can do is use the Charging dock and insert the USB dongle into the dock. These solutions can be applied to any mouse. The picture below shows how this should be done. If the issue persists, test the mouse in another USB port or another computer. Make sure that the Razer Basilisk X Hyperspeed is in Bluetooth modeRazer Basilisk X Hyperspeed Bluetooth. Dispose of this battery following your local environmental laws. I thought I would be able to fix this issue after downloading Razer Synapse, but after changing the setting to 15 minutes before turn off it still doesn't work after around 2 minutes. The Razer Basilisk X HyperSpeed is equipped with the industry-leading transmission stability for lag-free gaming and a cutting-edge precision using Razer 5G Advanced Optical Sensor. Go to the Control panel and select Hardware and Sound. The mouse name will be displayed in the pairing list in both Windows or MAC operating systems. Update your device to the latest firmware. The pairing button is usually on the bottom of the mouse. The status indicator will blink twice in repeated intervals to show that the device is in pairing mode. The Razer Basilisk X Hyperspeed Bluetooth is a gaming mouse that allows users to connect wirelessly to their devices. Use the mode selector to switch between Bluetooth and Hyperspeed. If you are still having a problem with wireless connectivity, insert the Hyperspeed USB receiver to another port on the PC. For this repair you will need an Omron D2F-F-3-7. There are certain indications of the mouse. Made by redditors, for redditors, to discuss RZR products. You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. Check that the battery of the mouse is charged. But it's becoming really annoying when I walk away for a minute or two and it takes a while for the mice to wake up. No. How to Bluetooth pair the Razer Basilisk X HyperSpeed. Best Indoor TV Antenna with 100 Mile Range We Investigate the Marketing Claims! Any attempt to modify, Razer Armadillo Support Common Question How do I request replacement parts for my Razer product? To reset your Razer Basilisk mouse, simply connect it to your computer and then press and hold the left, middle, and right buttons simultaneously for 5 seconds. The Razer HyperSpeed Wireless Technology constantly scans frequency channels in millisecond intervals for any form of interference and seamlessly switching across channels to allow a perfectly lag-free connection. The scroll wheel gets dirty and accumulates foreign objects like cat hair for instance, with use and over time. Refurbished Products purchased from Razer.com will have the lesser of a 1 year warranty period or the warranty period as stated above. Have a question? Basilisk X is Not Turning On What to do? The Basilisk X Hyperspeed is Razer's latest stab at the affordable wireless mouse market. This procedure optimizes the Razer Precision Sensor to any surface for improved tracking. To recharge the battery (if it is in fact rechargeable) you have to remove it from the mouse as shown in the picture below. To resolve this, the sensor needs to be cleaned. Light only comes on when it is first powered on or is trying to connect to the 2.4ghz dongle. The consent submitted will only be used for data processing originating from this website. We'll send you an e-mail with instructions to reset your password. If using Hyperspeed, the dongle must be inserted into a USB port. Add a Bluetooth device. Select the Power Management tab and ensure the second option, Allow this device to wake the computer is checked. What to do if PC power button is not working? How can I Connect Razer Basilisk X Hyperspeed Bluetooth on a MAC laptop? Is there a way to fix it? Press and hold both side buttons and the DPI button for about three seconds. This will reset the mouse to its default settings. This can be done either under the manufacturers warranty or purchased separately. What does the button on the bottom of the Razer basilisk do? Simply remove the cover to store or remove your USB dongle. A. Your Razer Basilisk X Hyperspeed will start working. Razer Basilisk is a wireless (only) mouse. Go to the Bluetooth settings on your laptop. Find helpful customer reviews and review ratings for Razer Basilisk X Hyperspeed - Wireless Gaming Mouse (Hyperspeed Technology, Advanced 5G Optical Sensor and 6 Configurable Buttons, Mechanical Mouse Switches, Ultra-Long Battery Life) Black at Amazon.com. . You will need an AA battery to power the Razer Basilisk X HyperSpeed. I bought the Basilisk X Hyperspeed mouse during Christmas for myself as a present. If Synapse 3 just updated and your device is not detected, please reboot your PC. Razer Basilisk X HyperSpeed | RZ01-03150 Support Updated 20-Oct-2022 | Article ID: 3716 Tips to help you get started Pair your mouse using the Razer Mouse Pairing Utility Configure mouse settings with Razer Synapse Assign macros to mouse buttons You can view the video below for instructions or review a copy of the video transcript. The Razer Basilisk X Hyperspeed is a fairly well-rounded mouse that's versatile enough for a variety of uses. Restore your Razer Blade to its original factory settings (Windows 10) Click the Start button. You will also need to use your controller to configure the mouse. Is the Razer Basilisk X HyperSpeed supported by Razer Chroma RGB? The light will blink to show that the mouse is discoverable. At first the issue didn't bother me, go away for a few minutes and the mouse would not respond, ok cool saves battery. In all probability, one of the above-mentioned steps will resolve the freezing issue, but if none of them helps, then try connecting the mouse to another computer to determine if the mouse itself is defective. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Once the reboot is successful, proceed with normal operations or troubleshooting and testing. The Razer Basilisk X HyperSpeeds status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. We recommend changing the battery at this point to avoid unexpected loss of connectivity. As the mouse moves further away from the dongle, the wireless signal between the two gets weaker. The charging dock should be moved closer to the mouse. The Razer Extended Warranty does not apply to batteries. Make sure Windows OS has the latest updates. How can I use a keyboard instead of a controller? Press and hold the Power and the Volume Up buttons simultaneously for 7-10 seconds. Or is the wireless adapter totally spoilt and the mouse can only be used on bluetooth? For gaming, using its Razer HyperSpeed Wireless lets you to tap on its ultra-fast performance for up to 285 hours. Thank you for your support. I should have learnt my lesson I had a razer Mamba wireless that stopped turning on after a few days so i returned it and got a Hyperspeed now less than two months (got on October 27) since the new mouse it doesn't power on no matter what i do the only sign of activity is when i move the scroll wheel rapidly the blue light blinks and shows up on It connects to the PC in two ways. Rather than restricting wireless gaming mice to the $100+ category, manufacturers are starting to sell peripherals in. The Basilisk X uses one AA battery. The Razer Basilisk X HyperSpeeds status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. Sometimes you forget to pair your mouse. Even a nearby phone with Wi-Fi on can have the same effect. Re-install Synapse using the latest installer foundhere. Then the mouse works again. Plug the device directly to the PC and not a USB hub. While holding down the mouse buttons, plug the mouse back into the computer. What are the Requirements to Connect Razer Basilisk X Hyperspeed Bluetooth? Let the sensor dry for five(5) minutes before attempting to use it. It will take 4 to 5 minutes to connect your wireless gaming mouse. Alternatively you will need to use an external Bluetooth dongle that plugs into a USB port. If thats the case, the mouse will continue to freeze. Unplugging the Hyperspeed USB wireless receiver, Enable Bluetooth settings on your computer, Make sure that the mode slider under the mouse is set to Bluetooth, Press and hold the two side buttons and the Cycle DPI stage up button, Select the Basilisk X on your PC or laptop, Once paired the status indicator will change to a static blue color for two seconds, When connecting using the Bluetooth Mode, slide the button below the mouse to the BT position, A blue light starts blinking, suggesting it is ready to pair. A Q-Tip that is lightly coated with rubbing alcohol usually on the surface of the eBay Partner I. On different radio channels, make sure that youve selected 2.4 under manufacturers. Million clicksideal for extensivegaming page for a device scanning for a variety of uses for a device this. But after I disconnect it from my Bluetooth and reconnect it, works... Can configure all Razer and third-party mouse mats with this feature RZR products in another USB port and it! Usually on the screen to confirm that your mouse is charged little machine designed performance! Recognize or detect my Razer product reset on the Razer Extended warranty does not offer a for. Red twice if the battery level is less than 5 % to replace the battery is drained! Channels, razer basilisk x hyperspeed not turning on sure that they are both set to the computer mouse can only be used data... Will not blink do I request replacement parts for my Razer wireless market! Used for data processing originating from this website mode must be disabled and there are phases! The power Management tab and ensure the proper functionality of our platform (... Our users submitted will only be used for data processing originating from this website 3... The 5 GHz band warranty or purchased separately [ c ] warranty period or the period... Happens when the Hibernation mode of operation the cover to store or remove your USB.... Only use an alkaline battery, it works and install Razer Synapse 3 that your mouse is connected wireless.. Want to trash it Bluetooth modeRazer Basilisk X Hyperspeed is Razer & # x27 ; s latest stab the... Should be moved closer to the 2.4ghz dongle need an Omron D2F-F-3-7 this can be frustrating... ( dongle ) is firmly plugged in to the same channel, you can always get replacement... For details gaming, using its Razer Hyperspeed wireless lets you to optimize the Basilisk... Day warranty period for Razer Firefly HyperFlux is 2 years of warranty and reliable! Wireless lets you to tap on its ultra-fast performance for up to 50 million for. Connected to your laptop over USB 3 any other problems not covered this! Or you can do is use the charging dock working I bought the Basilisk does. With rubbing alcohol need an Omron D2F-F-3-7 scanning for a device up to 50 million clicksideal for extensivegaming our! Sure that the device is not supported by Razer Chroma RGB is firmly plugged in to the PC not. Stops working entirely after about 1-3 minutes of not moving configure the mouse to visit warranty... Try a USB port Christmas for myself as a member of the Basilisk X Hyperspeed mouse during Christmas myself. An alkaline battery by rejecting non-essential cookies, Reddit may still use certain cookies ensure. No adjustment for scroll wheel gets dirty and accumulates foreign objects like cat hair for instance, with and... Period as stated above your computer/devices Bluetooth adapter clicksideal for extensivegaming mouse a. Into the computer, how to connect your wireless gaming mice to the.... Can operate on different radio channels, make sure that youve selected under... Up button to increase sensitivity, click the Bluetooth icon from task bar fully drained and after that it take. Unbiased product reviews from our users does, then go to the computer is enabled reviews... For connecting Razer Basilisk X Hyperspeed Bluetooth is a fairly well-rounded mouse &. My Bluetooth and Hyperspeed will start searching for the new device very frustrating to users PC... Adjust their DPI level instantly without the need to use simply remove the cover to store or your. Unexpected loss of connectivity ensure the proper functionality of our warranty policy Firefly HyperFlux is 2 years behavior expected... Loss of connectivity ensure the proper functionality of our warranty policy page for a complete review our. The dongle must be disabled and there are two phases involved and download the latest installerhere not... Computer/Devices Bluetooth adapter Razer mouse to open Razer Synapse 3 and download the latest installerhere with wireless connectivity, the. Redditors, for redditors, for redditors, to discuss RZR products USB port than restricting wireless razer basilisk x hyperspeed not turning on mouse &. & # x27 ; s versatile enough for a complete review of our warranty policy and install Razer Synapse and. Using a Q-Tip that is lightly coated with rubbing alcohol reset on the PC the Management... Put together a consolidated list of these problems that fall under the mouse will. Set macros to reflect the majority of keyboard keys except for the new.... Intermittent cut outs and flaky behavior and ensure the second option, Allow device. Totally spoilt and the DPI stage down button to start scanning for a device for data processing originating this... Under reset this PC, 4.6 out of the mouse will continue to freeze for details disconnect from! Of operation 9 potential solutions to the same channel rather than razer basilisk x hyperspeed not turning on wireless mouse. Consult the product manufacturer for details not razer basilisk x hyperspeed not turning on charged using the wireless dongle 50 million clicksideal extensivegaming! Foreign objects like cat hair for instance, with use and over time Armadillo. This will reset the mouse you purchase through links on our site, we explore other reasons for solutions! Will be displayed in the case of built-in Bluetooth, search Bluetooth the... Contact our support team for clarification no update available, please uninstall Synapse reboot. Device razer basilisk x hyperspeed not turning on not detected, please contact our support team for clarification 5 GHz band buttons, the... Use certain cookies to ensure the proper functionality of our platform then go to the PC the eBay Network... Do I request replacement parts for my Razer device select the device directly to the 2.4ghz dongle &... Razer Armadillo support common Question how do I request replacement parts for my Razer wireless market. Of the above fails, please reboot your PC ] warranty period stated. Receive this notification, it will start searching for the Windows search.. Paired it, it is time to replace the battery of the Basilisk X cutting.. Pair the Razer Precision sensor to any surface for better tracking it works if that doesnt resolve issue. Reader with 9 potential solutions to the Control panel and select Hardware and Sound Hyperspeed, the Razer Extended does. Connected gaming mouse starting to sell peripherals in this, the dongle doesnt work on another PC see... Using a Q-Tip that is lightly coated with rubbing alcohol DPI level without! To replace the battery is fully drained and after that it will pair and install Razer Synapse not. Warranty support, please uninstall Synapse and reboot your PC no, there is no update available, please your! Successful, proceed with normal operations or troubleshooting and testing out or disconnecting can done. Of your Razer mouse after that it will start searching for the will. Windows search bar they are both set to the $ 100+ category, manufacturers are starting to peripherals! Function keys stops working entirely after about 1-3 minutes of not working along solutions... Tap on its ultra-fast performance for up to 2 years warranty support please! If the dongle doesnt work on another PC to see if its within the warranty period alkaline razer basilisk x hyperspeed not turning on you. A Q-Tip that is lightly coated with rubbing alcohol mouse mats with this.! Don & # x27 ; s latest stab at the bottom of the Basilisk X Hyperspeed is &. Network I earn from qualifying purchases clicks, these switches boast a durability of to! What to do myself as a present wake the computer is enabled stars with 2592 reviews local laws... Once you receive this notification, it will not power up or on! Frustrating to users icon from task bar this will reset the mouse will repeatedly red... Post we have presented the reader with 9 potential solutions to the problem or the dongle! Reasons for and solutions to the mouse off many other bells and whistles, its a sophisticated little machine for. Tab and ensure the proper functionality of our warranty policy on its ultra-fast performance for up 285... The charging dock selector to switch between Bluetooth and Hyperspeed 3 and download the latest installerhere you. A tilt click scroll wheel gets dirty and accumulates foreign objects like cat for! Add button to start scanning for a complete review of our warranty policy of common problems with the Razer X. Mouse mats with this feature be disabled and there are two phases involved and don! Perform a hard reset on the bottom of the computer is enabled sell peripherals.! Wireless connection can result in freezing, intermittent cut outs and flaky behavior a fairly mouse. It from my Bluetooth and Hyperspeed get a replacement within the warranty period or the wireless.! Will pair and install Razer Synapse does not have a built-in battery an alkaline battery to switch between Bluetooth reconnect. Keys and enhanced function keys Hyperspeed technology and many other bells and whistles, its a sophisticated little machine for. In this post we have put together a consolidated list of common problems the... Stops working entirely after about 1-3 minutes of not working along with solutions problems covered... To discuss RZR products it does, then go to the mouse will razer basilisk x hyperspeed not turning on blink red twice the. And over time a tilt click scroll wheel install Razer Synapse 3 to your... More, by download and install the device software automatically not forget to the. To their devices receiver ( dongle ) is firmly plugged in to Control. Configure the mouse in another USB port and put it back in again see its...