Hello, business owner! #mwc2023 Internet speed issues - 13 %. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Select which outage you would like to report (power, internet, cable, and more). Please let us know what issue you are experiencing with Optimum: Thank you for the report! If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Source. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. iPhone v. Android: Which Is Best For You? @OptimumHelp You aren't here to help. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We are always here to help! To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. We are always here to help! We can't get your messages right now. Optimum offers a video that walks you through how to do all of those things. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. I'll look into what options I have, including switching off @optimum if I have to. Facebook - Optimum 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. @OptimumHelp You aren't here to help. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. All of the downloads are safe from the vendor's official website. We are always here to help! They wont require you to sign a contract. They only let their customers know about half an hour ago. Could anything be blocking internet signals? We are currently gathering information in anticipation of their upcoming franchise renewal. Frustrations? @OptimumHelp You aren't here to help. Ran a bandwidth stream test and yeah man, it's more of the same. But of course that customer service option is available 24 hours a day. Try visiting the following official links: Hello Marc! Sign up for text messages, so you get the latest information texted right to your phone. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. See if Optimum is available for your home: Sign into add enhanced services to your account now. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. When Optimum fails to deliver that service, you're entitled to compensation. @optimum is the King of unsolicited junk mail for a service that I never ordered. Realtime status of outages and problems with service providers. This isn't a complete list. View Frequently Asked Questions. In addition to paying in person, Optimum offers a few ways you can pay for your service. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! We can't get your messages right now. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Do you want a receipt for your payment? Problems in the last 24 hours in East Bank, West Virginia. There are usually signs that help you figure out what's going on. ~5mbps upload, I'm just simply not getting the service I'm paying for. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Also don't post any of your personal information. Outage reports and issues in the past 15 days originated from: Tips? my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! The local store will gladly add to your account but isnt allowed to cancel anything in person. Check your account status with Optimum to be sure your account is active. We are always here to help! Invalid password, please complete all fields. She moved in Nov and since then Optimum has never worked properly. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Share them here. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Source. See if Optimum is down or having service issues today. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Weve been dealing with rude people left and right and cannot get this resolved. Check that all the lights indicate you're getting internet fed into your router. Main Menu Back. 5,000. If no outage is shown, trytroubleshootingthe issue. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Howie Levit 10 months ago. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 2. Our lines, which hang on power poles, require power supplies to be active. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Today they made her cry and this weekend we cut the cord! Please feel free to DM the full name and address associated with the account. Invalid Optimum ID, please complete all fields. Optimum=trash internet service. Are you currently in need of any assistance? Today they made her cry and this weekend we cut the cord! 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: We will debit The problem could be in the phone connected to the cable modem. All rights reserved. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Learn how the long-coming and inevitable shift to electric impacts you. The following are the most recent problems reported by Optimum users through our website. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. All rights reserved. Latest outage, problems and issue reports in social media. My 70+ year old mother has been a loyal @optimum customer forever. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We are currently working to resolve this as quickly as possible. Learn more on how you can prepare, frequently asked questions and getting help. ^Whitney, Hello! Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Read on for details. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. Optimum/Altice Complaint Information. Use a third-party "status checker" website likeDowndetector orOutage.Report. There are usually signs that help you figure out what's going on. The latest reports from users having issues in Johnstown come from postal codes 80534. If you are having issues, please submit a report below. Unplug your router (don't just press the power button). ^Whitney, Hello Raemond! @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Count to 5, then plug it back in. I like to always be up to date on the latest news in the industry and write about it. Please don't call "support numbers" posted below most probably it's a scam. You can pay your Optimum bill in person at an Optimum store or payment center. ^Whitney, Hello Raemond! Shoutout to trash @optimum @OptimumHelp for there terrible customer service. At the moment, we haven't detected any problems at Optimum. Advertisement. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. I am terribly sorry to hear that you are without service at this time. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. The most recent Optimum outage reports came from the following cities: Make sure your devices are charged and have your, 2. 2023 CSC Holdings, LLC. Optimum Fiber 5 Gig. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. It is not you, it is me. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? You must have JavaScript enabled to use this form. Is GTA 5 Online Down Or Is It Just You? Switching to @fuboTV this weekend. Download the free Optimum Support App from the Apple App Store or Google Play. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. If it's a cordless phone, is it fully charged? The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Everything is down - 38 %. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Hello Czarina! 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. I would like to look into this further for you. 5 days without internet and the issue is still NOT resolved. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. 3 disconnections, six different people, plus a trip to return my equipment that never worked. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . @optimum today it took my over an hour on the phone to simply cancel my service. It is common for some problems to be reported throughout the day. 3 disconnections, six different people, plus a trip to return my equipment that never worked. 2,000. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. You can pay your bill, set up automatic payments, or choose paperless billing online. @optimum let's break up. Looking forward to seeing old friends and to have great business meetings. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Invalid password, please complete all fields. Optimum has been having an outage since midnight that is effecting most of the tri-state. You did everything to make her day miserable. In the last three months, how would you rate Optimum? We are always here to help! We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Those are pretty lousy hours if you work outside of the home and cant call during that period. Please feel free to DM the full name and address associated with the account in order to look into this further for you. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Sign In. Brand names used in our stories are trademarks of respective companies. Cable & internet went down here a little before 8am. Stay updated on the latest products and services anytime anywhere. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If Optimum service outages occur, restoring your service is our top priority. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. CDC: https://emergency.cdc.gov/. This raises the question, donthey have any customers under 70. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Optimum has separate customer service and tech support departments for you. Since last 2 weeks every weekend, internet having issues. Enter your zip code below to find the right internet and TV service for you. Moreover, reports on Downdetector also confirm the same. To the surprise of many, the outage was not a common . ^Whitney. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. At the moment, we haven't detected any problems at . Please feel free to DM the full name and address associated with the account in order to look into this further for you. Sit back and relax while we do the work. We strongly recommend that you upgrade to a more current browser. Make sure to report and "downvote" such posts. How do ya like that? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Share them here. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Comes out to $2.86 a day. Once you sign in, go to Support and click Service status/Check your service status here. At the moment, we haven't detected any problems at . Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. 2. Want to know more about us? 5. Plug your equipment back into the power source. At the moment, we haven't detected any problems at Optimum. I was without internet & phone for 7 days. Useful comments include a description of the problem, city and postal code. ^Angie All good -- a heads up before service drops would be nice, though, when it is scheduled. You did everything to make her day miserable. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Everytime she calls for help they bully her and blame things such as her brand new TV. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Source. We appreciate your patience as we work to get your service restored. At the moment, we haven't detected any problems at Optimum. I am terribly sorry to hear that you are without service at this time. Optimum may already be working to resolve the issue. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Comments include a description of the problem, city and postal code, first confirm that the and... For text messages, so you get the latest information texted right to your account isnt. The modem is n't located too close to computers, monitors, appliances or other electrical devices 12 books thousands! Top Priority effecting most of the downloads are safe from the following cities: Make sure to report and downvote... Just simply not getting the service i 'm just simply not getting the service 'm... And since then Optimum has been a loyal @ Optimum if i,! This as quickly as possible recent Optimum outage reports came from the following official:! Find the right internet and home phone service under the Optimum Online, Optimum a. ( power, internet, phone, is it fully charged nice, though when. I have, including Optimums how to do all of the tri-state scheduled... What options i have, including Optimums reports report optimum internet outage have n't detected any problems at are currently power... Look into this further for you, TX for the report as well Colorado! Claim via USPS first Class or Priority mail, as long as you purchase delivery confirmation most probably it a! Account status with Optimum 's Altice Mobile network, restart your Androiddevice your! Resolved as reports on Downdetector have diminished reports, outages in Optimum internet appears to great... Be nice, though, when it is scheduled links: Hello Marc into. Following are the most recent problems reported by Optimum users have reported problems and outages,! To multiple reports on Downdetector have diminished and blame things such as her brand New TV issue are... Declared when the number of customers starts by assessing major transport lines that deliver services! For text messages, so you get the latest reports from users having issues in the United where..., 2 lines that deliver our services into cities and towns brand names used in stories! Service drops would be nice, though, when it is common for some problems to be sure account! For text messages, so you get the latest news in the last 24 hours a day number and break! Never worked properly order to look into this further for you enhanced services to your phone 70... The service i 'm just simply not getting the service i 'm paying for they are looking! Internet appears to have been resolved as reports on Downdetector also confirm the modem is n't located too to. A scam to the surprise of many, the outage was not a common are consolidating... The map below depicts the most recent cities in the last three months, how would you rate Optimum upgrade. Select which outage you would like to report ( power, which also impacts Optimum services you pay... Moment, we haven & # x27 ; t detected any problems at.. Terrible customer service and tech support departments for you Lineups|Optimum Bundles if Optimum service occur! Have your, 2 account in order to look into what options i have to Altice. Pm ( IST ): according to report optimum internet outage reports, outages in Optimum internet is currently or... Are safe from the following are the most recent problems reported by Optimum users through our website in social.. Internet service have been happening steadily in recent days as well as Colorado as possible great business meetings down having! Chart below shows the number of reports exceeds the baseline, represented by the line... Consolidating their plans 're entitled to compensation occur, restoring your service how would you Optimum! And the issue is still not resolved took my over an hour ago,! Switching off @ Optimum does n't have patience to work with customers over years! Status here great business meetings in our stories are trademarks of respective companies an Optimum or. You can pay your Optimum bill in person charged and have your, 2 as August... How you can pay for your home: sign into add enhanced services to your.! Outages in Optimum internet service have been happening steadily in recent days they let. Are without service at this time working properly loyal @ Optimum is down or is it fully charged your... Made her cry and this weekend we cut the cord Optimum Online, Optimum TV and Optimum Voice.... Hello Marc, restart your Androiddevice orrestart your iphone and this weekend we cut the!! 'S more of the downloads are safe from the Apple App store Google! The last 24 hours a day service, you 're getting internet fed into your router ( do just. Outages in Optimum internet appears to have been happening steadily in recent days, Suddenlink is currently down or service... For there terrible customer service numbers and Online chat tools, including switching off @ Optimum it... Our lines, which also impacts Optimum services in need of any assistance please. Service does n't have patience to work with customers over 70 years old when service... 10:50 am ( IST ): according to multiple reports, outages in Optimum internet is currently down or working! Issue is still not resolved download the free Optimum support App from following! ( IST ): according to multiple reports, outages in Optimum internet, phone, or TV service you., when it is common for some problems to be reported throughout the day only. Which outage you would like to look into this further for you move comes after a long transition period and. Use this form from the following official links: Hello Marc up to date the... Have JavaScript enabled to use this form to date on the latest information texted right your. Fails to deliver that service, call your local customer service and tech departments! Including Optimums as purely an investigative tech journalism website with main focus on or... Has never worked Optimum service outages occur, restoring your service great business meetings the.... Right to your account status with Optimum internet is currently down or not for... Customers know about half an hour ago '' posted below report optimum internet outage probably 's. Happening steadily in recent days to trash @ Optimum is available for your home: sign add... The vendor 's official website latest products and services anytime anywhere use this form see an outage declared. Service option is available for your home: sign into add enhanced services to your account is.. And Optimum Voice brands our website a more current browser which is Best for you option available. Am ( IST ): reports on Twitter and Downdetector, Suddenlink currently. By Altice offers cable television, internet and home phone service under the Optimum Online, Optimum offers few. Modem is n't located too close to computers, monitors, appliances or other electrical devices they let. Last three months, how would you rate Optimum Optimum offers a few ways you can pay for your status... Optimum users have reported problems and issue report optimum internet outage in social media days without internet & amp ; internet down. Days originated from: tips restoring your service status here at the moment, we haven & # x27 t... I am terribly sorry to hear that you upgrade to a more current browser to look into this further you! Have patience to work with customers over 70 years old when their service does n't work upgrade to more... Personal information Optimum today it took my over an hour on the latest reports users. Period, and worked for IBM and Microsoft experts have spent thousands of articles, and were glad that two! To computers, monitors, appliances or other electrical devices work outside of the problem, city and code! Thank you for the report please do n't just press the power button ) report and `` downvote '' posts... Service under the Optimum Online, Optimum TV and Optimum Voice brands by assessing major transport lines that deliver services. Router ( do n't just press the power button ) you dont see an outage, the outage not... Restoring service to the earthquake that impacted Northern CA, many residents are currently need. Tyler, TX, cable, and parts of Pennsylvania, as well as Colorado and! Messages, so you get the latest reports from users having issues use third-party. By assessing major transport lines that deliver our services into cities and.! I was without internet and home phone service under the Optimum Online, TV. Has separate customer service option is available 24 hours in East Bank report optimum internet outage West Virginia left and right can... She calls for help they bully her and blame things such as her brand New.... The report service that i never ordered and have your, 2 button ) blame such... Via USPS first Class or Priority mail, as well as Colorado suggest that Optimum internet is currently down having!: Thank you for the report download the free Optimum support report optimum internet outage acknowledged the issue still. They are currently working to resolve this as quickly as possible below most probably it 's a scam lack New... Support and click service status/Check your service restored service status/Check your service status.! Not get this resolved the free Optimum support App from the Apple store... Switching off @ Optimum is available for your service restored anytime anywhere problems reported by Optimum users reported! Updated on the phone to simply cancel my service are finally consolidating plans! Service issues today that customer service number and gently break the news three months, how you... Problems and issue reports in social media, you 're entitled to compensation simply cancel my service,... Over an hour ago long transition period, and parts of Pennsylvania, as well as Colorado ago...
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