This company is a leech. What are the viagogo Terms and Conditions? They were way overpriced. I asked if she had my phone number and she gave me a shortened version of my number (drugs, I thought?). I got sent a link to repurchase the same tickets, so I repurchased them on 29th feb, received a confirmation email for them and then it got cancelled AGAIN! 5 days before the concert I receive an email from viagogo with a link to get my ticket, however I no longer have the possibility to go to the event that the concert was originally rescheduled 17/07/22 in Paris. Fees that are charged, currency that you are paying the tickets, no refunds exorbitant prices, available, just offer resell the tickets ans suppoed top pay 8 days after the event. Tickets that are purchased from this website are considered secondary or resale. I purchased 3 tickets on line # Order Number:[protected] The concert was cancelled because the bands equipment truck was in a major traffic accident the day before and they had no equipment. . Pls. Utterly disgraceful . The company reached a resolution with the CMA in November 2018. Unfortunately, a few days later, due Hello I purchased a ticket for New York comic con for October 6-9 unfortunately any tickets that arent sold directly from New York comic con are automatically invalid and any resell of tickets that aren't on THEIR WEBSITE are automatically invalid New York comic con themselves told me the ticket I have will not be admissible to the event but viagogo keeps insisting the tickets I have are valid even though I sent the proof MULTIPLE TIMES through emails clearly stating they arent viagogo is denying me a refund because of this they even told me I would have to go all the way to NYC for them to tell me theyre invalid this is honestly the most frustrating experience I have ever had in my entire life, Dear Mr. Baker You will not receive them on the date promised and will get excuses when you contact customer service about this. Una semana antes del evento vuelvo a llamar me dicen lo mismo , pero yo ya no tan paciente a partir de ese dia empec a llamar a Viagogo 2 y 3 veces por dias, cada vez que me respondian me decian lo mismo que no me preocupara que me iban a llegar, 5 dias amigos llamando 2 y 3 veces. What is the viagogo complaint handling process? Minute Maid Park, Houston, Texas, USA. I HATE VIAGOGO and would probably pay money to see their demise. The fastest way to contact us is via our Help Centre, using the online contact us form. And forget about their insurances, they just vanish. Me not reading the reviews before purchasing is on me. > 100% buyer trust guarantee, Ticket Exchange by TicketMaster I gave them a rating of one , but would have given them a 0 if it was available! Our Top 3 Ticket Alternative Sites Today So I think Oh well a lot sold in the few days while I was deciding. Desired outcome: Customer Service Agent, . Email us from your order or listing by clicking on Contact Customer Support in My Account. Tickets cancelled 1 week before event (2 years after purchase), I would like to have my 2 tickets for the event in Paris for the 17/072022, Concert Ticket Purchase - [protected] Ron White Saturday, 7/9/2022 (8:00pm). Charge but do not have any tickets. [protected] $849.93 - Total Charge Here are Viagogo customer support helpline numbers. Then later that day I mentioned my situation and found out that the people I traveled with had gotten scammed also. Choose either 'My Purchases' or 'My Sales'. Also when I do login I do not see the bar code. Told me tickets were not released by the venue, even at 48 hours before the concert. Kind regards, Lucas Dear Chris, We are contacting you regarding your order 502884854 for Heilung on 26 August 2022. The other 2 had been used 25 minutes earlier to gain entry. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Viagogo Customer Service. I purchased a ticket for a soccer game , $ 367 , minutes before match started, I received and encrypted message , with instructions to download an application to download the ticket .Apps never opened. How disgusting to steal of disabled people. Viagogo Platform for Scammers. I just received my tickets, I did not receive general admission tickets. If an event is cancelled, we will be refunding all effected buyers for the amount they have paid for their orders and will inform customers via email. > best for sports tickets Is this your company? After calling them they could not provide us with new tickets. I was charged $61 each ticket plus handling charges for a total of $157 for 2 tickets whose value is 42..00. . 1-Estafa tickets el doble del costo del evento siendo comprados el mismo dias horas antes. This company is a complete scam. Hoovers up tickets that would be sold to the public then sells them back tom us for hugely inflated prices. I never got any explanation about the cancelling, I wrote them an email and received only an automatic response and no satisfactory explanation whatsoever! Terrible experience, spent days online trying to track tickets I purchased only to find out they were in someone elses name with same seats as mine, plus charged way more than normal prices..All tickets for event were sold out by the time I could cancel and get more tickets from another source. This was the only answer I could get despite me asking a completely different question. The event had been re-scheduled from a saturday night to a monday night. Contact. Was sold tickets in fifth row at almost 300 I recied 45 tickets with no seat assignment and was told they dont refund I would have to sell them on. I doubted the validity of our tickets as soon as we got them. Viagogo has resolved 3 complaints. Check Facebook and other websites you will see ten of thousands tat had gotten scammed by them. Should have checked them out first before purchasing! Useful. Your experience can help others make better choices. By signing up you are agreeing to receive emails according to our privacy policy. WHOEVER this JAKE is, I accepted the tickets from this JAKE, but my tickets were never transferred to my account where I could receive them, total rip-off!!! The most unreliable vendor. Basically a scam, praying on people who are desperate to go to some events. Viagogo - viagogo / can not receive the payment / order no [protected] & [protected] Dear sirs, I sold my tickets to F1 Hungary with orders id [protected] & [protected] and I can They suck. By using our site, you agree to our. Kind regards, Lucas ) So please do your research before buying anything from this company BUYER BEWARE I will update with anymore emails from them as to be fair and honest with all who check the reviews of this company. They are one shady company. They never were. 1. Dubious 1) appear at the top of a search list for a festival, look like official resleer, they arer, not they are not even authorised, they are at the top becuase they pay google to be there. I ordered 4 tickets for The Weeknd concert in Amsterdam on 27th October 2020. Obviously we and probably about three thousand others wont be able to attend due to such short notice. Kind regards, Fei. Ive never had such a horrible experience trying to get a refund for a concert that has been cancelled for months! If you call their CS number (877.263.2410), expect to be on hold indefinitely. They costed me 50. > official resale for NBA, NFL, NHL By logging in, we will have all the details about your order at hand and our advisors will be able to reply to you faster. How are this company allowed to do this? Discuss the issues you have had with Viagogo and work with their customer service team to find a resolution. . que casualidad que despues de esa llamada a 1:38 munutos ya yo estaba en camino con buen trafico y lluvia con mis entradas nuevas me llega 1:38 minutos antes del evento el correo para transferir las entradas de viagogo? Every time there seemed to be progress there was a different person asking the exact same question, to see a bank statement. 62% of customers say that email support is a preferred way to communicate with brands. Rest assured, all orders placed with viagogo are covered by our guaranteeWe can see that you have not contacted CS since the event, so we hope you . According to the official Viagogo website, if you've had an issue with your tickets, you can use the online contact form within the Help Center to reach out to customer support. Desired outcome: The customer has purchased e-tickets for a concert being held on **/05/ (order ID [redacted] )As indicated in their confirmation email, tickets will be available for . Customers can contact us via email using the Help Centre on our website or by emailing us directly to customerservice@orders.viagogo.com. Ignored constantly, today we get email saying show is now on in 48 hours. High turnover and high rate of people off for sickness. page 2. I bought tickets to see Santana at O2. Was routed to this site to purchase tickets to a show for my own nephews band. , It is just a scam. Copyright viagogo Entertainment Inc 2022, Phone line opening times - Greenwich Mean Time (GMT), You will need to enter this when prompted, I understand the answer but I dont like it. Despite numerous emails requesting a full refund, there was always an excuse. It's advised to contact Viagogo via online support first if you need any help at all with your order because several Viagogo reviews said that service over the phone might be challenging to comprehend and . Viagogo has an average consumer rating of 1 stars from 670 reviews. Access tickets on the viagogo mobile app. Claim it and get a lot of features. Regional Settings Country: United States Language: English (US) The price on the ticket was much lower than the one I paid. There is no such person s a supervisor or manager, all you get is the same generic emails after every call and email. They do not respond or even accept emails, so you cant prove you sent them a letter, and their website prevents you doing anything they dont want like exercising your legal right to back out of a transaction within 14 days cooling off period. If you have questions about multiple sales or orders, you can submit a question for each separate one. We paid for decent tickets for Elton John (+$500). There is no place in row S in Left Grand Tier I hope this answers your question and you have a great time at Heilung! Viagogo reviews first appeared on Complaints Board on Mar 12, 2014. For questions where its possible to provide a reply from an advisor, click No - Contact Us after Did you find this answer helpful? and submit your query. What crooks! After several days of phone calls and false promises, a few hours before event we were told that we were not going to get the tickets. Ticketmaster tickets $ 592 , 2 horas antes del evento, 6:52 pm recibo un email de Viagogo con la transferencia que nunca me llego en 6 meses, ni siquiera 2 horas antes. I would give them a negative five review if I could! Some say that they offer inexpensive tickets, while others say Viagogo tickets are overpriced, or way above face value. Out $358. StubHut is the sister Company to Viagogo!!! #23790664. I'm owed 400 Euros. Order #[protected] By then I had made other plans. How do I change the email address on my account? request for my ticket refund as the concert had been cancelled. I can't use my tickets so rang up and spoke to a lady who struggled to understand me. Ideally we want to purchase 1. Customer Service Representative (Former Employee) - Limerick, County Limerick Ireland - 13 July 2016. I got the money back, thankfully. No respect for the employers and customers. Purchased tickets for my brothers birthday for Sooshi Mango in Australia. They were supposed to send replacement tickets as promised by 7 phone calls and around 25 emails. I hope this answers your question and you have a great time at Heilung! Tickets didnt arrive until day before the concert. I would like to have a refund, since I wasn't able to go to the event. I then called the organizer eventbrite and they told me that my e-tickets was not listed in their data log and that I may be denied entry and to guarantee entry I should purchase other tickets from a legitimate source or take chances to gain entry. So, after you have registered, you can contact the . I sent them my bank details via their default method via email and over the phone and still they say it is my fault because I am giving them incorrect bank details. Reply. My friend who was smart and bought his tickets from TICKETMASTER had his money automatically returned to him in 7 days. I am in the process of dealing with customer service to see if I can get a refund. i have contacted you several times via email and phone call but never received any reasonable answer. 30+ days ago. We appreciate your feedback as we are always looking for ways to improve our services. DO NOT BUY TICKETS THROUGH THEM. I ordered tickets in Oct to a show tonight-24 Apr. I was told not to worry as this was just a computer generated message sent to all customers. I bought tickets to a 09/28/19 Eagles concert through Viagogo and then tried to sell them fearing that I would be ripped off based on multitudes of poor reviews. Buy direct from the venue or the ticket site the ACTUAL VENUE ACCEPTS. Reporter4163451. Do not give them your money. Beware, Viagogo is a scam,. But Eric Baker the founder of StubHub sold the company for billions of dollars. I continued to ask about refunds and kept getting the same runaround. Very Mad and upset at myself! Corrupt fraudulent horrible people. I bought VIP tickets for the Bottlerock music festival originally scheduled May, 2020 for $3200. As we all know, that concert never happened. the tickets we eventually received were priced at $149 each and we were at the highest row as far away From the stage as it was possible to get.
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