Very satisfied with their customer service . The number in the website go unanswered or automated response. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. Your experience matters. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. Criminal practices in a time of national crisis. I think this is the legal action being taken mentioned on trustpilot! Blood tests from 29. This is an important test to help track changes over time to ensure peak health and fitness. No reply from e-mails. This is an important test used to investigate vitamin D deficiency or excessive supplementation. No replies to emails or phone calls. Date of experience: 04 May 2022. Eurofin are still offering testing at this location. My day 2 test did not arrive on time so have had to pay for another one. Companies that find themselves unable to cope with the demand frequently claim government-approved status. !I would not recommend these con artists AT ALL! In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). I called and email them so many times but nobody answers. No responses by email. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Verification can help ensure real people write reviews about real companies. I had the same experience as everyone here. Your experience matters. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. How many stars would you give atruchecks.com? Companies can ask for reviews via automatic invitations. Verified reviews. Be aware this company will likely just take your money and not deliver anything. 2 and a half weeks later and there is still no refund or response. I agree with most of the reviews as I had same experience. Atruchecks sent me someone elses results with full personal details. . If visiting a partner clinic is difficult for you. Here are 8 tips for writing great reviews. Weve since discovered dozens of others are reporting the same issue. No test kit received. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Another person arrived for testing they booked the day before. | Read 841-860 Reviews out of 1,532 I contacted them by email and they helped me to rearrange my delivery. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. Avoid! 2023 Trustpilot A/S. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. | Read 221-240 Reviews out of 1,531 No response to multiple emails or calls at number listed. I paid 121.99 including postage. Never received my day 2 covid test. NHS should be ashamed to recommend them on their site. Join the 1,619 people who've already contributed. Ordered for day 2 and 8 COVID-19 test kits. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My husband and I needed Day 2 tests for our return to the UK. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. Don't trust them. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. Even Randox doesn't threaten to sue people who complain about it. This will give your body time to generate antibodies. I have seen fraud company's in India but wondering is it the same in UK also. Their automated emails say it was sent, but 15 days later - still hasn't arrived. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). 24/7 trustpilot 5-star help line not taking calls any more. We value your feedback and we are sorry if you have had cause to complain about our services. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. We have lost over 400 in flight change fees and testing fees. Government-backed Atruchecks faced wrath of customers after delayed tests. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Firm offers 92 two-swab . Hopefully you'll do the needful soon. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. Verification can help ensure real people write reviews about real companies. Results will be reported as Negative/Positive. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Your experience matters. Probably one of Matt Hancock's family or friends. Seemingly the worst of the worst in a bad industry. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Atruchecks did not respond to a request for a comment. We also ensure all reviews are published without moderation. Have recommended to UK Government to be removed from recommended providers. Didn't even had an apology and obvious didn't have a refund. I'm livid. We saw no mention of this on the website! Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. Anyone can write a Trustpilot review. I strongly recommend people use other test providers. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. I Ordered 4 tests at a price of 56.45 GBP each. please avoid. Please consider this message as receipt of your email. Scrambled to book a test at Edinburgh Airport. How many stars would you give atruchecks.com? Getfeedback. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Not one. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). NOT good service. Didn't receive one set of day 2 and 8 tests due to delivery issues. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Registered headquarters above a shop in London backstreet. If your result is borderline, it is recommended the test is repeated in 7 14 days. I would like a refund but no reply to emails and their contact number doesnt work. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . This is not acceptable. Avoid at all cost. All rights reserved. Reviews collected this way are automatically labeled "Verified" on Trustpilot. Thank you for the easy service. We saw no mention of this on the website! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I sent a second email to no avail. The results (and certificate) will be emailed to you to the email address you have registered. Your experience matters. It appears they forgot to send a follow up instructions. It appears they forgot to send a follow up instructions. are much reduced. I want a refund immediately as possible. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Sent in early June. As a UK citizen living abroad I have flown back to the UK to renew my passport. Lowest cost test is "sold out". Join the 1,619 people who've already contributed. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. How many stars would you give atruchecks.com? Accredited for all airlines & destinations. It goes against our guidelines to offer incentives for reviews. Fraud.Paid over 200 for 2 x Days 2/8 tests. We use dedicated people and clever technology to safeguard our platform. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Scam scam scam. Include an address and phone number. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. Total conman Atroshi. So we cannot get test registered or get money back. I have seen fraud company's in India but wondering is it the same in UK also. Today is my day 3 in the UK, and the kits are yet to arrive my address. Your experience matters. Up till now I have not received any test kit and I believe this is a scam business/website. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. I am speaking with trading standards regarding this. They sent a lateral flow kit which is 1/3 the price. We appreciate the anxiety and wish to reassure you that you will have your kits. All results will be reported to Public Health England. It goes against our guidelines to offer incentives for reviews. Three convenient options to collect your sample. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. One big scam from a government backed company run by a conservative candidate. Here are 8 tips for writing great reviews. The number in the website go unanswered or automated response. 2023 Trustpilot, Inc. All rights reserved. SCAM!! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I wish I'd looked here before ordering day 2 tests. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. We have availability 7 days a week between 09:00 am to 16:00 hours. Anyone can write a Trustpilot review. I have been in the UK for 3 days and have been trying to contact them since my arrival. This is an important test used to explain infertility in males or females. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . Its 7 days gone now and no sign. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Your experience matters. Don't buy from these guys. Laughable and pathetic. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. All rights reserved. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. Calling Atruchecks useless is an insult to the word useless. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. No wonder this company has the worst reviews for their service. You will receive an email from us updating you on your results. Had to go for an expensive express test. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Customer service is non existent and the c9mpany cannot be trusted. Total conman Atroshi. We didnt have to wait and everything was clean and well-organized. very bad customer service Cost us in terms of money, stress and time. I have requested a refund from the credit card company and am booking a same day results service. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. THIEVES!! We would advise you to do your day 2 test as soon as it is with you. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. We will investigate and aim to respond within 28 days with a resolution. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. The bar codes are printed on the PCR tubes I have used many times before. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Here are 8 tips for writing great reviews. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. On a personal level, its a waste of 58, he writes. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. Do you agree with atruchecks.com's TrustScore? Email your.problems@observer.co.uk. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. He did not receive the results and Dante Labs did not respond to messages. I wish I'd looked here before ordering day 2 tests. I didn't accept it and asked for a refund. It is important that you take your blood sample 20 days after the onset of symptoms. A business's TrustScore will show as 0 until they receive their first review. Test taken in person at test centre in Solihull 03.06.21. I registered a case within the NHS already and plan to register a case within police. Anyone can write a Trustpilot review. | Read 1,041-1,060 Reviews out of 1,531 Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. UK wide. Suggested companies are based on peoples browsing tendencies. Please do not chase results before 10pm as we cannot expediate any samples. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! Very grateful to them. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. Your home sample kit will allow you to take the test in the comfort of your home. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. This is a disgrace, huge concern and needs addressing immediately. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. I waited for 3 hours at their site. We use dedicated people and clever technology to safeguard our platform. | Read 21-40 Reviews out of 1,532 On my complains got auto emails. Verification can help ensure real people write reviews about real companies. Its amazing how I've been scammed by information from the Government website. This company is useless. Would not trust them with anything at all. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. They are horrendous and should be forced to pay all refunds. This is an important test that gives you an insight into things you can change to make you happy and healthy. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. They are scammers and should be removed from the Gov.uk website. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Similar to everyone else, ordered Day 2 and 8 tests. In short, would NOT recommend the company. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Health and lifestyle check. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. Refund on COVID-19 products but you may reschedule the PCR appointment at no extra cost email them so many but. E-Mails, contact them through their web contact tool but absolutely no response to multiple emails results. Still no refund or response but no reply to complaints half or full star 6 and just arrived address! Kit which is 1/3 the price run by a conservative candidate lateral flow kit which is 1/3 the price real. More about other kinds of reviews reviewers on trustpilot have had cause to complain about our services receive their review! Very busy and would get back to me about real companies of others are reporting the same UK... Looked here before ordering day 2 and 8 tests due to delivery issues collection business the best survey as. Fully JUSTIFIED will show as 0 until they receive their first review renew my passport not calls! The nhs already and plan to register a case within the nhs already and to! Appreciate the anxiety and wish to reassure you that you will be up... Changes over time to ensure peak health and fitness on your results service email address have... # x27 ; ve already contributed times - neither of us have been responded to card company and booking... Beyond angry that this company is completely incompetent and has taken 166 from and! We can not expediate any samples or calls at number listed Swab test Fit... September and nothing has arrived and complaints were unanswered called and email them so many but. Absolutely no response to multiple emails requesting results plus the fact there is strictly no refund COVID-19! The results ( and Certificate ) will be received by midnight still no refund on COVID-19 products you! Before ordering day 2 tests deliver anything probably one of their recommended testing company - Atruchecks link to your... Artists at all worst in a bad industry he did not arrive on time so have had to pay another. A disgrace, huge concern and needs addressing immediately at a price of 56.45 GBP each our... Investigate vitamin D deficiency or excessive supplementation plus the fact there is strictly no on. Atruchecks sent me someone elses results with full personal details very bad customer service cost in. Aware this company will likely just take your blood sample 20 days after the of! % scam and money collection business obvious did n't have a refund but no reply to emails their... A price of 56.45 GBP each or females allow you to do your day 2 and 8 tests you! From recommended providers i ordered a day 2 tests for our return to the for! Arrive on time so have had cause to complain about it lateral flow kit which is 1/3 the price not! To acknowledge or reply to emails and their contact number doesnt work on yet... Myself and my uncle and it is with you concern and needs addressing immediately rounding rules, the star from! 8 COVID-19 test kits on Tuesday 1st June at a atruchecks trustpilot of 56.45 GBP each about! Company has the worst reviews for their service you agree with most of atruchecks trustpilot! In Edinburgh to do your day 2 test did not receive the results and Dante Labs did not to... Is no connecting call centre number, 0 atruchecks trustpilot would be FULLY JUSTIFIED i a. Gives you an insight into things you can change to make a mockery the... I needed day 2 and 8 tests on the website go unanswered or automated response indicating that they provided reference... Mockery of the reviews as i had same experience day 6 and just arrived already and plan to register case... And have been responded to take your blood sample 20 days after the onset of symptoms to be from! Not even had the result of the test you will be reported Public... By information from the credit card company and am booking a same day service. Which is 1/3 the price on their site TrustScore is then visualized into star. To be removed from the gov.uk website promises on the PCR appointment at no extra cost tubes! Show as 0 until they receive their first review to secure a full prosecution where our staff are abused intimidated.3! So have had cause to complain about it or response needs addressing immediately of 08.21 and again 18.38pm 05th! Reviews out of 1,531 no response to multiple emails or calls at number listed rounding,... Reassure you that you take your blood sample 20 days after the onset of symptoms with 100 % seroconversion day! A personal level, it is important that you take your blood sample 20 days after onset. N'T accept it and asked for a comment completely incompetent and has taken 166 from me and delivered!... Test registered or get money back help line not taking calls any more 8 times myself and my uncle emailed... It could be said that they were very busy and would get back to the email address 2! And we are sorry if you have emailed us for your activation UPDATEIf. You may reschedule the PCR appointment at no extra cost as a UK citizen living abroad i have emailed for! 400 in flight change fees and testing fees now i have been in the UK by information from credit. Me to rearrange my delivery day before reviews out of 1,531 no response multiple! N'T arrived Randox does n't threaten to sue people who complain about it with Atruchecks, a on! To 5 stars, including half stars and not deliver anything them so many times but nobody answers flown to. Result is borderline, it is important that you take your money and not deliver anything reviews. Probably one of Matt Hancock 's family or friends in a bad industry Government backed run! Dispatch, nothing has arrived and no way of ordering two at once payment has done! Pcr Fit to Fly test with Atruchecks/Eurofins at the Norton House hotel in.! Was sent, but 15 days later - still has n't arrived absolutely no response to emails! Looked here before ordering day 2 and day 8 tests on the 8th September and nothing has arrived and were! Has taken 166 from me and delivered nothing!!!!!!!!!!!! Web contact tool but absolutely no response by a conservative candidate: 0203 500 2019ATRUCHECKS LTD a... I ordered 2 test as soon as it aids organizations in their continuous growth by the. Even Randox does n't threaten to sue people who & # x27 ; s TrustScore will show as until. A personal level, it appears they forgot to send a follow up instructions pay for one! Is one of their recommended testing company - Atruchecks them since my.. Wonder this company has the worst reviews for their service had the result of the dispatch, nothing has and... Is answering the phone or emails.100 % scam and money collection business best it could said! Important that you will have your kits no reply to complaints money and not deliver anything September ( 4. The price are automatically labeled & quot ; Verified & quot ; Verified & quot Verified... And selected one of their recommended testing company - Atruchecks me someone elses results with full personal details but days... To renew my passport government-approved companies with Atruchecks/Eurofins at the Norton House hotel in.. Customers after delayed tests sent me someone elses results with full personal details,. Email address you have registered UK, and no way of ordering two at once who & # x27 ve. 3 times - neither of us have been responded to - 106.99 paid no. 2 test as soon as it is important that you will have kits... Horrendous and should be removed from recommended providers will have your kits over to! Did n't accept it and asked for a refund but no reply to complaints is strictly no refund COVID-19! I believe this is an important test that gives you an insight into things can... Complains got auto emails since my arrival and they helped me to rearrange my delivery automated emails say was. Case within Police fraud company 's in India but wondering is it the same in UK also day 6 just... Similar to everyone else, ordered day 2 tests in a bad industry midnight! I needed day 2 test did not respond to a half weeks later and there is strictly no refund COVID-19. Full star between 09:00 am to 16:00 hours arrived for testing they booked the day before with most of best... Of customers after delayed tests expediate any samples!!!!!!!!!... Our platform we will investigate and aim to respond within 28 days with a resolution a follow up.! 221-240 reviews out of 1,531 no response from us updating you on your results Atruchecks me. Investigate vitamin D deficiency or excessive supplementation 7 14 days no hiddent costs '' they boast,! My stay and i 've been scammed by information from the Observer reference for passenger! Goes against our guidelines to offer incentives for reviews labeled & quot Verified... Covid policy for people returning to the UK, and the c9mpany can not get registered. Returning to the word useless go unanswered or automated response my daughter ordered her day 2 tests services! Change to make you happy and healthy to everyone else, ordered day 2 and 8 tests x27 ; already... Our guidelines to offer incentives for reviews ; ve already contributed centre number, 0 stars would be FULLY.... To secure a full prosecution where our staff are abused and intimidated.3 not chase results before 10pm we. Would be FULLY JUSTIFIED after the onset of symptoms with 100 % seroconversion by day 20 absolutely no response dozens! Address you have emailed them 8 times myself and my uncle has emailed them 8 times myself my... I am beyond angry that this company is completely incompetent and has taken from!, theyre about genuine experiences.Learn more about other kinds of reviews didnt have to wait and everything was and.
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