Often, we need to adjust our Fitbits screen brightness. 3. Release the button. i tried 20, 30. You cant sync with the app until your Fitbit Charge 4 is connected to your phone. Note: Requires use of Fitbit app with compatible iPhone or Android . Fitbit Charge 4 has multiple types of problems. If you need additional help, contact Customer Support. Try cleaning the contacts on the Versa 2s back and on the charger itself. Yes No Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g. It could take a half hour or longer for it to start to charge. How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. Dry it thoroughly and try again. The main upgrades are built-in GPS and NFC as default. I cant go to my phone every hour to see if I completed my steps for that hour or my progress for the day. Not going to buy any more have bought Apple Watch. Money wasted on my part. Not to mention customer service sucked! For more information, see How do I set up my Fitbit device? The pins on the charging cable must lock securely with the port. It is an easy tutorial and the process is very simple. Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. I had a Fitbit 3 which I pre-ordered right from Fitbit to get the new model which I liked and it died back in 2020. Next, stick the end of the paper clip into the hole; press and hold for about three seconds. I'm at a loss. Save my name, email, and website in this browser for the next time I comment. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. Reset the Software; 5. Can't set-up. How do I get my Fitbit repaired or replaced under warranty? If it doesnt work the first time, charge it to 100% (check via the Fitbit app) and repeat the steps. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Try a reset, if possible. I started my love affair with computers way back in elementary school with the Apple II. Over the weekend I placed the watch on the charger to be charged. Tried pressing the side indent (I'm guessing that's the "button") for 2 seconds then 20 seconds, Disconnected charger and reconnected. My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. The charger covers the side button, Screen gone black and not working. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. If you find a problem that your skin temperature is not working, you can easily follow this instruction: You know that GPS tracking systems demand a high power supply. Als Hi Vicky, this happened to me too. Press and hold the buttons on your tracker for 10 seconds. A few days later it starts back working. If your Fitbit heart rate monitoring is not working, you can easily follow the below instructions-, You know about almost every possible problem you may face with your Fitbit Charge 4. Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. Guess I'll have to return. After one year of launching Charge 3, Fitbit launched Charge 4 with major improvements. They replaced it as it was under warranty. Are you still stuck with a blank screen after a restart? Got my Fitbit Charge 3 January 2020, then got a replacement due to a faulty strap lock around June 2020, then the screen went blank in January 2021. If your watch is not charging, look at that level. And just like any computer, rebooting your Fitbit can often solve whatever problem you're experiencing. The pins on the device or charging cable are dirty. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. Its best to remove any case or screen protector, to ensure its not blocking the ambient light sensor. Learn how your comment data is processed. I saved for 8 months and finally bought a versa 2. It is not necessary to carry a separate charger with you. You have entered an incorrect email address! The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. Fully charged, smiley face intially came on, but now won't do anything. Now to restart your Fitbit Charge 4-. You get what you pay for, two of my Fitbit purchases went black, this time Versa Lite. So mostly, when your devices charge is too low to use, at this time, your GPS will not work perfectly. Nothing works. Most of the problems you may face with your Fitbit Charge 4 are display-related. I took the package to FedEx 12/31/21 and it has not made it to Fitbit in Calexico California yet. Ensure the button on your tracker is aligned with the connector on the charging wire. Can't connect to anything. north carolina a t track and field recruiting standards. Is your Fitbit Charge 4 not working? Love your Fitbit until now when suddenly your devices screen wont light up even though its charged and worked just fine up to this moment? Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger. Perform a factory reset of the Fitbit. Remove any case or screen protector. Then just before I spoke with support and I got the Logo to flash off and on for about 10 minutes. Join an existing conversation, or start a new thread to ask your question. Are you manually entering your numbers or using the OneTouch Reveal? To factory reset the tracker follow the steps accordingly. Plug the device into its charger, hold the button down for 15 seconds, and then release it. I have just read all of the comments posted about the same exact problem I have had to deal with the 2 Fitbit watches I have gotten as gifts. Keep your Fitbit device close to your phone or tablet to complete the update. If your Charge 4 gets wet, remove and dry completely after your activity. Select App Settings > toggle off Automatic time zone > tap Select time zone and. If you use the device daily, then the battery will last longer. It seems that it happens with one pin. If the time on your tracker reads 0:00, the reset was successful. I thought it was a great device until it stops working as it should. The battery went dead 2 days. Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? 2 months is absurd! Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. So it makes me wonder are they shutting down the phone. Thanks Tamara. Now, it should start the Factory Reset process. When you set screen wake to automatic, the screen turns on when you turn or raise your wrist. Sharing my knowledge so that you can fix your tech issues with ease. Can I try anything to get rid of the darn black dot ? I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! Fitbit is part of Google. Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. I agree with customers that say to look at Apple or another knock-offs as there are more out there now. But then again all this stuffs made in China theyre TRACKING US. purchased within the last year. Insert a paperclip into the small pinhole on the back of the charger. The charging wire should be firmly attached to the back of the tracker in order to charge it. Once logged out, tap Log In and follow the steps on the screen. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. To do so-. I really liked knowing how many steps & activity was being tracked. Make sure that the charging pins are properly aligned between the charger and your Fitbit. The first Versa 2, screen went blank and they gladly sent replacement. But I do still have the box it came in. If your battery stopped charging, try the solutions below. The most likely cause is that your screen wake settings have changed somehow. Go to the Best Answer. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. I agree with everyone else. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? I've spent hours with the device on the charger, near the phone. I was happy with what I had. Once you see the Error message, release the button. I had one go black a couple of months after I got it. This issue is close enough to the screen-related problems. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. Note: Jump to 1:48 if your Charge. I show you how to turn on or off the screen wake (aka screen timeout) on a Fitbit Charge 3 or Charge 4. If there is anything else we can help you with, do not hesitate to post it. Fitbit Versa 3 and Sense, go to your clock face and swipe to the right. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. Its time to fix them-, A simple restart can solve so many device issues like an internal glitch, lagging, application bug, and others. He then spent eight years as a content lead on the Windows team at Microsoft. I am very upset & will not be buying or receiving any more Fitbit watches. Let go of the button, and unplug your tracker from the charging cable. For more information, see. Cancel before end of membership to avoid recurring fees. I truly believe they can control things on their end. But as a general rule, most Fitbits operate without a glitch for years. These fixes cover all Fitbit models. Dont know what to do next. Restart your device. Contact Fitbit customer support about problems and warranty info. My husband has the same phone and did not update. Brother P Touch Label Maker Troubleshooting, Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? I contacted them and was sent a prepaid label to send back. This is not good business and I will not be purchasing another Fitbit. I started my love affair with computers way back in elementary school with the Apple II team..., and website in this browser for the day with customers that say look... This time, Charge it to 100 % ( check via the app... Work the first time, Charge it I agree with customers that to... 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