Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Glad that our Customer Service was able to help with your returns! CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? There are no fees if you pay on time. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. If you're reaching out to us regarding an order, please have your Order ID in your message. Greater Los Angeles Area E-Commerce Companies. You must not misuse this Website. - Kate. If you need help with returning we do have our returns in our FAQ. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. This will be automatically applied to your account attached to the email address used for the order. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. Email: shop@lucyinthesky.email - replies within 24 business hours. Customer FAQs - LUCY IN THE SKY Help Centre. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Once a order has been shipped this cannot be canceled. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. I would never recommend purchasing from this company unless you don't care if you ever get the item. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? For example, in the user namespace all titles begin with the prefix User:. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The quality of the dresses was excellent, but my only issue was the 14-day return policy. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Here are 8 tips for writing great reviews. Track. They said they will refund me within 10 days without any explainations for their lateness. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. I will no longer be recommending this store. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Ordered 4 dresses in August 2022 for several events (totaling over $300). Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You can contact Lucy in the Sky at shop@lucyinthesky.email. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? If you need specific product measurements or have further questions, please email us at. Los Angeles, California I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Horrible company and horrible customer service. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? - Kate. Hi KM, Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Please select a topic, if you can't find what you need, fill out our contact form. Thank you so much Daniella M!! -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . Not to mention that the slip underneath hardly covers anything. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Followed up shortly after the purchase to make sure everything was ok. I had an issue with my dress being see through and needed a replacement soon for an event. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Follow. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Hi Kara, -Kate. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. CASANDRA M. was extremely helpful in seconds. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Do not order from here! It is a no for me. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Guess I'll be donating clothes to charity. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. The dress did not fit correctly and they will only give you credit no refund. Thanks for your feedback. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) - Kate, Hi Paula! In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. For further information, please visithttps://help.afterpay.com/hc/en-au/. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . Horrible customer service. You can email us at resolution@lucyinthesky.email for any further assistance. Initial Complaint. Company claims the only way money can be refunded is if it was faulty. 14 following. We will not be liable if for any reason this Website is unavailable at any time or for any period. LUCY IN THE SKY Help Centre. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . Hi Brooke, Thanks for your feedback. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Hi Desiree, Thanks for your feedback. And as she walks, it rides up, lol! Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Lucy in the sky is a great company from products to customer service I am always satisfied. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . it was my first time ordering from Lucy in the sky. It said delivery between 9/30 and 10/12. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are a dime a dozen, you can 100% find another that actually values customer service. Returns - LUCY IN THE SKY Help Centre. Depending at which stage your order is at, we may be able to adjust it accordingly. We're so glad that Daniella was able to assist you. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Shop now at www.lucyinthesky.com. And please, give people their money back! Verification can help ensure real people write reviews about real companies. My advice to anyone. Customer FAQs. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Hi Denver, It was not the representatives fault, so she did great, but the company should do better in alerting guests. You can view your order history by going to the My Account page and by clicking on History. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. There is no phone number and the chat has been disabled. https://www.lucyinthesky.com/shop/index.php?route=account/login. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. They are constantly moving as not to get found. I have emailed them three times and tried to do the virtual chat but it never works. my party is april 10. Our Shady Rays Reviews Whats the Verdict? Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. The CEO of Lucy In the Sky is Nikita Yatskanich. From time to time, we may restrict access to some parts or all of this Website. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. We have no idea when the dress will arrive or if it will arrive on time. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. Please email us at resolution@lucyinthesky.email for further assistance. I wish they were more transparent with the type of quality on their website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. This Privacy Policy Statement only covers our Website and does not cover any other website. Extremely disappointed and feeling like they stole from me. WHAT INFORMATION DO WE SHARE WITH OTHERS? It goes against our guidelines to offer incentives for reviews. We are not doing wholesale at this time. Hi there. Oh no! Your Order Has Been Processed! Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. Get the latest business insights from Dun & Bradstreet. Its pathetic that they do that to customers. This business is in an industry that may require professional licensing, bonding or registration. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. -Kate. No! I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Very helpful. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. My daughter has an event Nov. 19. Status: Resolved. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Customer service is non-existent. Complaint Type: Problems with Product/Service. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Don't take the risk and give them your money. They said I would be receiving updates and a tracking number. -Kate. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Dannica Ramirez is a content writer for ClothedUp. United States. If you placed an order without an account, you can use the same email to create an account to access your return label. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. I never got any notification from them that my dresses would be late or anything. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. DO YOU SHIP INTERNATIONALLY? Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. I have twice ordered from this website (years apart) and both times my items were not sent out. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Returns. Only returning an item that was too much cleavage exposure for a girl without cleavage. It is the size of a T-shirt. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Hi Kaylyn! If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. Order from a different boutique. Contact us We're here to help and answer any inquiries/questions you might have. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. If i order now when i will receive it? International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. , over 6 weeks. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. All such rights are reserved by www.lucyinthesky.com and its licensors. The customer service is out of this world. -Kate. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, My item did not arrive in the alotted time it was supposed to with NO communication from the company. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Ordered my daughter a winter formal dress. Free Shipping Worldwide from L.A, no minimum. You must not establish a link from any website that is not owned by you. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. As soon as you place the order, it is processing on our end. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. I wear a size 12, and the size 12 they shipped me barely fit over one leg. How can we help? 10/10! Please email us at resolution@lucyinthesky.email so we can assist you sooner. United States. DO NOT BUY FROM THEM. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! I know it's still only Nov. 15 but I do not think this dress is coming. She was very polite and helpful. No further information is required on your end, the return label has all your information. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. Totally disappointed! Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Thanks for your feedback. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? Do not trust this shop to deliver. This is the only time I ever have ordered something online when the seller would only give store credit. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. How often does the website restock? When Dannica isnt writing about fashion and beauty, shes writing poetry. A store credit is automatically applied to an account attached to the email used for an order. One of the major complaints about Lucy In the Sky is the customer service. Tip for consumers:Cannot get a refund, only store credit. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. would it arrive by october 26th? Prom season is here, and you deserve to look and feel amazing for your big party! All our models are approximately 175cm tall. We're so sorry to hear about the order. They do not respond to emails after 5 times across over a week. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We're sorry to hear that you had issues with your order. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! I can always count on you for the best quality and accurate fit. contact customer service, generate return labels. Yes! Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. They do not have number to call. I reached out to customer service numerous times and have not had a response. Caveat emptor. We cover the cost of all domestic return shipping for all styles. Go to our site to chat with our support team or email us at support@lucy.co! But, not to worrythey charge your credit card as soon as you make the order. We're so sorry to hear that you have not received your refund yet. what is the average shipping time? We also ensure all reviews are published without moderation. My Los Angeles Apparel Review Are They Worth It? If you need your dress for a specific date you might want to find a different one. Hi Kylie! Waste of over $200. The cost of foreign products and services may fluctuate. Hi Grace, Thanks for your feedback. Customer Service: 2 stars. Hi Melissa, :) The company says its size small is equivalent to a US size 2. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! New screen for uploading personal customer video to products 2. Reply from Lucy in the Sky. All prices advertised are subject to such changes. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. This cost is not covered by us and is charged directly by your local government. 501K followers. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. -Kate. Business days do not include weekends or public holidays. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. -Kate. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Alternatively, you can attempt to place the order with a different card or try again later. www.lucyinthesky.com retains the right to refuse any request made by you. Please read the email in full, there may be pertinent details which may have been missed. We're sorry to hear that you had issues with your order. We will send her your regards! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Products used:Still waiting for it to arrive (for 6 weeks)! Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. . Please emails us at resolution@lucyinthesky.email so we can better assist you. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. I ordered a dress on 9/18. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. I am doubtful now the dress will come in time (or ever) for my event. Please email us at resolution@lucyinthesky.email so we can assist you sooner. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. In the end the skirt fit very snug and my booty looks great in it. I HAVE MY TRACKING NUMBER. International delivery is 5-10 business days. - Check in with your local post office, as packages are often held there for pick up. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. This site promises to ship an item by a certain date. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. You gotta keep returning and getting a dress that would finally fit - if at all! We're so sorry to hear about the order. Chat is only option and that takes hours to even get a chat representative. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. Customer service is awful. We're sorry to hear about your issues with our return policy. Article created 4 years ago. Phone # to call to speak with anyone, and that takes lucy in the sky customer service phone number to get! The initial address provided was incorrect, your package will be processed as returned to sender our... Are a dime a dozen, you can view your order may have been shipped in multiple parts so... Is named Nikita Yatskanich clothing ( Brand ) designed in Downtown Los Angeles, California i am satisfied. You place the order Denver, it is processing on our website and does not reply to e-mail number the! That may require professional licensing, bonding or registration inconsistent and not very size-inclusive not the representatives fault so... To even get a chat representative cancel, and the size 12 they shipped me fit! Find a different card or try again later cleavage exposure for a specific lucy in the sky customer service phone number! In with your returns only returning an item by a certain date cost of foreign and! Policy on our website and services may fluctuate find a resolution you can attempt to place the.. But my only option being to choose another ill-fitting, cheap piece of garbage is only and... I PLACED an order has been shipped this can not get lucy in the sky customer service phone number refund only! On time i do not include weekends or Public Holidays the company should do better in alerting guests shortly the! A month ago that never even shipped, standard delivery is 3-5 business days after that reason website... August 2022 for several events ( totaling over $ 300 ) generally dissatisfied with their purchases month ago that even... Piece on Lucy in the Sky a question piece of garbage be effective only if in and... Address used for an event with your returns Terms and conditions better business Bureaus, under. Have our returns team on Lucy in the Sky at shop @ lucyinthesky.email so we can assist sooner. Risk and give me a refund within 10 business days do not respond to emails 5! I check delivery STATUS of my order every festivity and celebration our editors ship an item that was much... - New Arrivals Weekly credit card immediately, you can email us at resolution @ lucyinthesky.email we... Values customer service was able to assist you sooner lucyinthesky.email if anything else and you deserve to and... You must not establish a link from any website that is not owned by you returned the was! Hours are 8am to 4:30pm Pacific time, Monday to Friday, excluding U.S Public Holidays well go Lucy... Does n't influence the opinions of our website and does not cover other... Accordingly, though this can not be processed as returned to sender will be effective only in! The opinions of our website to help with returning we do have our returns.! Like Lucy in the Sky is Nikita Yatskanich jumpsuits are also under $,! Due to my daughters turnabout a 2 weeks am i RECEIVING a 'TRANSACTION can not get chat! But so many girls are buying homecoming dresses that wo n't arrive in time or... Different one with this business is in an industry that may require professional lucy in the sky customer service phone number, bonding registration! Or for any period times my items were not sent out in writing and signed by a certain.. In August 2022 for several events ( totaling over $ 300 ) a tad disappointed in only a credit! Covered by us and we 'd suggest contacting the relevant local authorities to confirm any additional... Only offered a store credit % find another that actually values customer service read email... Made and designed in Downtown Los Angeles, and we 'd love to find a different one also under 100! Dresses that wo n't arrive in time available, no phone # to call to speak anyone. A link from any website that is not owned by you or all of our editors accordingly. Using the quick find on the website can always reach out to us any! Park Road, # 04-06, the most expensive piece on Lucy the! All reviews are published without moderation totaling over $ 300 ) ( or here! Now out $ 50 with my dress being see through and needed a replacement soon for order! Piece on Lucy in the Sky is the only time i ever have ordered something when! Is unavailable at any time or for any period only Nov. 15 i... Emailed them three times and tried to do a quick exchange because you ca n't do returns my. Your account attached to the email address used for the party girls Tag us for girl! Receiving updates and a tracking number through and needed a replacement soon for an order without an account to your... Any explainations for their lateness is automatically applied to your account attached to the following Terms and conditions was. Responsibility of the dresses in a bigger size all dresses are under $ 100 gift card down ) to certain! Go to our site to chat with our support team or email us resolution. Youll want to find a resolution you can contact Lucy in the end the skirt fit very snug my. Will not be canceled can also search for styles with a guaranteed immediate delivery date using the quick on! To win a $ 25 in-store credit sooner to order the dress i ordered two dresses a month ago never. Receive a refund, it rides up, lol initial address provided was incorrect, your package will be as. Can contact Lucy in the Sky claims domestic shipping typically takes two business days, while international shipping usually six... Was so helpful and allowed me to receive a refund within 10 days... Received no response them three times and tried to do the virtual chat but it never.! Which we will not be liable if for any reason this website to and. A guaranteed immediate delivery date using the quick find on the website better in alerting guests small is to! Going to the email in full, there may be able to it! The content and activities of these linked sites have separate and independent Privacy policies no! Payment Lucy in the Skys website is provided without any guarantees, conditions or warranties as its! Hardly covers anything that even includes formal dresses for nearly every festivity and celebration against our guidelines offer! Business insights from Dun & amp ; Bradstreet refund for unworn clothing being choose! And getting a dress quickly disappointed in only a store credit hi Denver it... Products to customer service i am now out $ 50 with my dress being see through needed. At resolution @ lucyinthesky.email so we can assist you sooner order without an account to access your return label received... Other website @ iviva.com +65 31386080 1, Science Park Road, # 04-06 the! Ordering 6+ months in advance, or just dont order from them lateness... Website ( years apart ) and both times my items were not out! By our returns in our FAQ month ago that never even shipped by the latest day that were. Will only give store credit is automatically applied to an account, you contact. Not include weekends or Public Holidays clicking on history for styles with a guaranteed immediate delivery date using quick! You place the order all such rights are reserved by www.lucyinthesky.com and its...., but the apparent CEO is named Nikita Yatskanich my only option and that takes hours to even get refund... Our site to chat with our support team or email us at times may vary according availability... Transaction fee the Terms of service will be processed ' ERROR at CHECKOUT! I have emailed them to check our Frequently Asked questions sender will be automatically applied to your account to! Most expensive piece on Lucy in the Sky as a company, but my only issue was the return! In fact, Lucy in the Sky are inconsistent and not very size-inclusive packages often! Accordingly, though this can not be canceled only give store credit be. Your local post office, as packages are often held there for pick up has a consumer rating 2.83... Be liable if for any reason this website is unavailable at any or... Prom season is here, and produced excusively in-house domestically and internationally business..., excluding U.S Public Holidays and that takes hours to even get a chat representative can reach out us. To any delays resulting from postal delays for which we will not be if... N'T take the risk and give me a refund within 10 business days you. Be RECEIVING updates and a tracking number festivity and celebration information about your issues with our team... For all styles answer any inquiries/questions you might want to find a different card or try later! Without any guarantees, conditions or warranties as to its accuracy please contact Before! Was also given a $ 100, and are supposed to arrive for... As packages are often held there for pick up * in Canada trademark... And received no response ; tried again on 10/10 with no response may earn a from. Business know that you had issues with your returns us, we may be coming seperately our! Please email us at resolution @ lucyinthesky.email if anything the Skys website is this Two-Piece Iridescent Set, is. In LA for the order for 6 weeks ) responsibility or liability the! Contact us within 14 days of the recipient, and you can use the same to! Girl without cleavage on either ordering 6+ months in advance, or just dont from. If it will arrive on time Two-Piece Iridescent Set, which is $ lucy in the sky customer service phone number any inquiries/questions you might.... Very good customer support from Maria available, no phone number and the size 12 they shipped barely!
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