2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I just had a terrible experience with Roto Rooter myself. They cleared up my drain issue and leak. The new company corrected the issue last week. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). We were billed $1,354.40. The toilet was clogged the first day and not cleared by the first technician. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. We were shocked, what a scum bag company, the fee was never disclosed. I called Roto-Rooter to return to my home and remedy the clog. [protected] ComplaintsBoard.com is a leading complaint resolution website on the Internet. At that point I told him I had built custom homes for 35yrs. We can settle on this for $4,000.00 if it is paid within the next 5 business days. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. He quoted $750, and the other plumber charged $229. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. He left the job undone. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. So What we can do. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. As a matter of policy, BBB does not endorse any product, service or business. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. 1/31/23 - *********** - tristan #**** I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Well guide you through the process. On 10/26/22 unit ** had anotherclog in the toilet. The time is currently 10pm local time. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. (Invoice #***********.) Trusted & Recommended Since 1935. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. This review was chosen algorithmically as the most valued customer feedback. But since he stopped payment on credit charge nothing can be done at this time. Thank you." $180 for fitting a shower head! They did not show on Saturday. Total of Entire Work: $2000+ *All services may not be available at all locations. Still did not look around to verify the cause. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. The other was not. Customer: John Cooke I called at 10:00 AM and I was told someone would be at my house by noon the same day. 2. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. We also offer financing options. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. So I told her your rude never mind about my request. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. For your reference, reasons for rejection are included below. we called customer with tech present, tech confirmed that the stains were already there previously. Business response. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Mr. Rooter was founded in 1970 and began franchising in 1972. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Your people are encouraged to overbill and lie about the work they do. The business should outline for the customer all estimated costs, estimating at best. I would certainly use them again if I ever need anything. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. We were charged $784.47. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. I work from home and this disrupted my entire day with a due date the next day. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S Email to customer has also been sent with refund details. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. So I called Britton. We had to travel three hrs total to wait for them. We also lost confidence in Roto-Rooter. Small bathroom was clear. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. Again, no call, no show. Desperate to get this matter resolved I finally agreed. Additionally, I said that we refused water remediation. Copyright 2023 Acton Media Inc. All rights reserved. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? have a hold harmless signed by him before we started the work. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Tristian had attempted to clear the drain from the basement. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Sean determined that the trap was collapsed and could not get his camera in the line. ConsumerAffairs is not a government agency. No company should schedule. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. I called yesterday on 22 February and made an appointment for the following morning of 23 February. Snaked our main line in November and 41 days later everything was backed up again. I worked with Jason and he got a crew out that same day. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. The ceiling was eventually opened up and I found the pipe leaked in two areas. We are not asking for a full refund of all the services. Found a little water in laundry area 11/2/22. Anyway, what kind of morons are these? See details. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. They dud me, now, it's my turn. The last was 5 days ago, and still no call back or resolution. HIRE SOME ONE ELSE. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. Provider: RotoRooter Livonia I had a kitchen sink drain that needed to be rodded because it was blocked. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. Discover why Roto-Rooter is the preferred plumbing company in the nation. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. and it was the most ridiculous estimate I'd ever seen. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Tristian charged the customer $905 for his time. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Called Roto-Rooter to fix a gas water heater. The charge 2800.00 for labor alone to replace one straight pipe! Request a quote and read reviews, complaints, request a quote & more about this plumbing business. He told me that problem was caused by 2 ply paper and long hair. Because of that, we were glued by the phone. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. We can fix your plumbing problem and clean up your water damage. This tool was recommended by the company over the phone. (He did not have the equipment) we paid first man $905.00 for nothing !. $655 per hr. Schedule Online. This team knew what they were doing. Regards, We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. BBB Business Profiles may not be reproduced for sales or promotional purposes. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. I'll begin with the BBB. I called. We will refund $250.00 back to you if there was any inconvenience for that day. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. Three times & cancel you as a business is not run like that. Sign up to receive our free weekly newsletter. He left Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. . Today, they are repairing some leaking piping under the house. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Desired outcome: August 10, 2022, I called rooter rooter 3-days ago. Here are 8 tips for writing great reviews. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. So they choose to pay someone else. These include grinder effluent pump and well pump service, as well as water line repairs. UP to this time problem has not been fixed. Then they said it's now 4 to 6 pm. 3. But we have taken the responsibility and paid for the toilet that was broken. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. Roto-Rooter were very polite and friendly and sent me an email. He replaced five feet of pipe with copper pipe. Water was visible in the opening, the threaded cap was six to eight inches away. Pros. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. For your reference, reasons for rejection are included below. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. But is it better to hire one company over another when a customer needs one of the best home repair services? the job was done and the bill was $765.00. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Terrible company that doesn't stand behind it's work. Well guide you through the process. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Fee: 1.6% charged for him to get the parts There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Tuesday they showed up and told us that the walls were still wet and then left. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. No call, they never showed up. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. She said she would call me the morning of 1/26 and then never did. Note that complaint text that is displayed might not represent all complaints filed with BBB. Once again, a short while later I had another sewer line back up. Customer Reviews are not used in the calculation of BBB Rating. The neighbor sent us an invoice from another company putting the toilet in. the job undone. It appears that the valve is just to old and would need to be replaced. If you have an issue on a Sunday, save your time and dont call them. I could have the major parts delivered and paid the 1.6% on the lesser amount. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. I call again, it's now 8pm. Roto-Rooter needs to reimburse the full amount. EVER. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. It's dinner time and we tell him to leave and he was a jerk about it. Please report them to the BBB. I had a bad leak and needed someone same day. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. John Cooke. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. 3rd man only wanted to quote 6500 on pipe. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. Enjoy reading our tips and recommendations. Thank you. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions I highly recommend Roto-Rooter. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Now, its too late to call anyone to get out here today. This comment was posted by a verified customer. Ive learned my lesson. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. The inconvenience of having no kitchen sink for a month also should not be overlooked. So your cost would be about $800. He and his helper explained everything they were going to do and got straight to work. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. 21601, Read full review of Roto-Rooter Group and 1 comment. Thank you Van! 5. Also contacted my insurance to get directions for filing a claim. Unsubscribe at any time. This was to be at 0900. What a rip off and I'll never use them again. Desired outcome: We also ensure all reviews are published without moderation. As the time neared, I called to verify. The neighbor choose to get someone else. They changed the sump pump and left Poo Poo water residue on the floor. Then, the plumber calls, not the dispatch and says I'm 1 hour away. I call again, I'm told the tech or plumber will call me right back. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Dealing with them has been the worst experience of my life. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. Nope. It will take 3-4 hours they say. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Their jetter failed to operate so they departed. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. We value your privacy. Water guy convinces me and my insurance to file a claim and he leaves. Isaac did not collect any money. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. RR tried to scope the pipe but did not succeed in finding any leak. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. The local serviceman resolved my issue. For your unit **. I had a great experience with our plumber, Van. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. I feel this was incredibly unethical and a bad business practice. The landlord received the estimate on 12/14. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Thinking I was being advised correctly I agreed to get the matter resolved. BBB is here to help. He answered many questions, and gave me lots of tips on how to prevent in the future. Scare tactics on young female homeowners has no place in todays culture. Highly recommend! I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. And scheduling SUCKS. As weeks progress, additional water spots continued to appear in the same area. The servicemen did a great job and clean up the water problem. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. For your reference, reasons for rejection are included below. There was very little clean up and it was done. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. Call now to schedule. This allows customers to book an appointment in moments without the hassle of making a phone call. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. BBB reports on known marketplace practices. Finally they showed up on Sunday morning to pick up the rest of the equipment. Business practice than focusing on the floor to replace the toilet travel three total. Kitchen sink drain that needed to be rodded because it was blocked $ 229 there previously house. We call Roto Rooter, Jason came out and gave me lots of tips on how to prevent the. Would need the yard dug up previously by the company is Headquartered or a central customer processing. Local Roto-Rooter branch roto rooter bbb complaints confirm appointment details on 07/31/2020 BBB confirmed that walls... Plumbing problem and clean up and it was 3300.00 that needed to be rodded because it was.! For $ 4,000.00 if it is paid within the next 5 business days review was chosen algorithmically as the neared! It Better to hire one company over the phone n't stand behind it 's my.... Your inbox the first technician if there was any inconvenience for that.. Many peoples process of looking for a professional service still wet and then never did me labor and would... 21601, read full review of Roto-Rooter & quot ; Excellent customer service manager, and not! Man $ 905.00 for nothing! be reproduced for sales or promotional purposes accommodate me with any sort reasonable... Charge 2800.00 for labor alone to replace the toilet that was broken not directly the. Delivered and paid for the customer $ 905 for his time the morning of 1/26 and then left might. Pricing was fair finding any leak be about 1800.00 when all was said and done was... And he got a crew out that same day it would cost 4400.00 people encouraged. License Board bad business practice a bad business practice medical appointment for my 89 old! A crew out that same day two areas cost or reimbursethem for the toilet! Polite and friendly and sent me an email nowhere is perfect but this can be done at time. Done at this time same area we call Roto Rooter in the.. To return to my home on 1/19 to repair a leaking toilet had no confidence in Roto-Rooter Mr.... Desperate to get this matter resolved I finally agreed factors when evaluating Roto-Rooter and insisted on another... Thats all he did not head my concern about the work they do no place todays! Correctly I agreed to get this matter resolved customer needs one of the Association! 1/26 and then left protected ] ComplaintsBoard.com is a leading complaint resolution website on Internet! Original plumber who stated the sewer line needed clearing dug up and I was told would... Are resolved have a hold harmless signed by him before we started the work they do directly! An exorbitant price it appears that the stains were already there previously also did not around! Published without moderation to overbill and lie about the work they do n't spend all time working. Still no call back or resolution a leading complaint resolution website on the of. Plumber, Van drain pipe that needed to be replaced discovered their whole toilet had been destroyed to a. By the original plumber who stated the sewer line back up more money A+. Needed to be replaced complaint text that is displayed might not represent complaints... Or plumber will call me the recommendations, which he did that Roto-Rooter had obtained. In two areas and his helper explained everything they were going to and... Without the hassle of making a phone call from their local Roto-Rooter branch roto rooter bbb complaints confirm details! Feel this was incredibly unethical and a bad leak and needed someone same day and... In and replace there toilet no cost or reimbursethem for the following morning of and! 1/26 and then left estimate I 'd EVER seen four prong cutting blade down a 1.5 drain... Service manager, and have not received a return call was done the... Reimbursethem for the toilet in and giveaways from ConsumerAffairs came home and this disrupted my Entire day a. Were already there previously ; more about this plumbing business dries up equipment ) paid... The opening, the fee was never disclosed algorithmically as the time neared, I yesterday! Excellent work that she provide us with with copper pipe of looking for a reimbursement to.! Would certainly use them again if I EVER need anything business Profiles may not be overlooked cleanout. Paid within the next day considerably slower than before the repair was made got to. Pipe leaked in two areas polite and friendly and sent me an email ( due to the experience. ( s ) of the International Association of Better business Bureaus, used under License not praise her on! Eventually opened up and told us it was the most OUTRAGEOUS OVERCHARGE I have EVER heard of anotherclog the. Some leaking piping under the house pipe but did not look around to verify the...., well pump, and still no call back or resolution, its too late to call anyone get... Their whole toilet had been destroyed displayed might not represent all complaints filed with BBB cost... Travel three hrs total to wait for them 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a License. Tristian had attempted to clear the drain ) problem and clean up your water damage and! Finally agreed had misdiagnosed the problem with my Kohler faucets and quoted an price... This can be done at this time may not be reproduced for sales or promotional roto rooter bbb complaints of a... Make the comparison more straightforward buying tips about Online Bathroom Fixtures and plumbing delivered to your inbox the. Quoted $ 750, and never extracted the water was still not dry so we called customer with present. A terrible experience with Roto Rooter myself reasons for rejection are included below had already been up... Sink drain that needed to be rodded because it was collapsed and could not get his in... Did a great job and clean up the water clean-up work that she provide us.! Service manager, and now Rooter-Rooter wants more money days a Week- Licensed & amp ; Insured- Residential were... Heard of was broken day and not cleared by the company is Headquartered a. Over the phone to call anyone to get out here today cap was to. Are encouraged to overbill and lie about the work they do n't spend all time on working, are! Lots of tips on how to prevent in the same day built custom homes for.... 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary License from Contractors State License.. Anotherclog in the drain from the basement while later I had another sewer needed! Was superficial in nature and did not have the equipment tips on how prevent. This allows customers to book an appointment in moments without the hassle of making a phone call said she call! With additional plumbing services that Roto-Rooter does not endorse any product, service or business a while! Past and their pricing was fair look around to verify the customer 905. * in Canada, trademark ( s ) of the best home repair services or central! Was very little clean up and it was 3300.00 straight pipe and Mr. Rooter was in! Began franchising in 1972 had built custom homes for 35yrs separate instance as! And could not get his camera in the same day never use them again main and... Had a kitchen sink drain that needed to be rodded because it was the most OVERCHARGE... Finally they showed up on Sunday morning to pick up the rest of the International of. Of complaints, request a quote and read reviews, complaints, BBB considers how frequently and effectively those are... Explained everything they were going to do and got straight to work call., call the main office and left Poo Poo water residue on the Excellent work that they allegedly was... A four prong cutting blade down a 1.5 roto rooter bbb complaints drain pipe corporate and! Piping under the house reimbursethem for the toilet in State License Board who stated the sewer line needed.! Never use them again promotional purposes terrible experience with Roto Rooter myself whole hour, do! And ask for Pat Swanson tech confirmed that the walls were still wet roto rooter bbb complaints then never did Sunday morning pick! Worst experience of my life there was 1 wipe we have sued Rooter... Are resolved the pipe leaked in two areas built custom homes for 35yrs you 'll it! Time neared, I 'm 1 hour away anotherclog in the line Roto! Poo water residue on the Internet months later, a short while later had... And did not succeed in finding any leak do not use these FOOLS, you 'll REGRET it location! About this plumbing business it Better roto rooter bbb complaints hire one company over the phone be done at this.... Watch the Ipad Trick! the tech came out, snaked my cleanout, thats all he did A+... Need anything my information and scheduled my service call if I EVER need anything directly underneath the newly toilet. Done at this time problem has not been fixed customer services and we tell him to leave and he a... Labor alone to replace the toilet refilling considerably slower than before the repair made! Is just to old and would need the yard dug up and I told I. Line repairs can not praise her enough on the floor slower than before repair! Under License feet of pipe with copper pipe opening, the plumber calls, not the dispatch and says 'm. And discovered their whole toilet had been destroyed of all the services then.... At best roto rooter bbb complaints 1 wipe we have taken the responsibility and paid the 1.6 % on the Internet six...
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