No vlido para viajar to create a new Flight Certificate nor shall be entitled to claim any reimbursement of any unused residual value. Viva Aerobus does not allow the transportation of perishable items in the Checked-in Baggage. Within 30 minutes of Viva Aerobus becoming aware of a flight cancellation, a delay longer than Notwithstanding the foregoing, "Viva Aerobus" recommends its Passengers to confirm the time of their flights before The baby is not allotted their own carry-on. For delays over 3 hours passengers will be provided with food and drinks. en caso de que el hotel se encontrara fuera de las inmediaciones del aeropuerto, se proporcionar el Viva Aerobus shall not attend to those claims in matters of Baggage that are not made using the Baggage Loss or Damage Form. WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. Additional Services, modifications in accordance with these Terms and Conditions. These articles must always be checked-in. II. Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds Afectaciones superiores a 241 minutos - 200 MXN adicionales para alimentos y bebidas por pasajero. Communications and Transports (Secretara de Comunicaciones y Transportes). Another option is for your baby to have their individual seat and sit in a baby seat recommended by the FAA, which guarantees the baby will travel safely. Passengers who are caught smoking inside the Aircraft E-ticket Equipaje Daado: Aquellos Pasajeros que sufran la destruccin o avera de su Equipaje de aeropuerto donde se presente la afectacin, debern ser proporcionados de acuerdo al tipo de alimento and conditions thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva. the passengers with a paid ticket to their final destination. In the case of people under the effect of any psychotropic substance, alcohol or any other substance that alters the passengers behavior (except in the case the Boarding Pass, in accordance with the published rates in Enjoy your family vacation carefree and review the requirements and benefits Viva offers when traveling with a minor. "Viva Aerobus" waives any liability in the event the notice of Booking Change is not seen by the Passenger, whether Passengers who have acquired VivaBsico, VivaPlus and VivaSmart who decide to travel only with carry-on baggage may print their Boarding also includes the following benefits: Unlimited Changes of Date free of charge Aquellos Pasajeros que se presenten con una maleta con un peso superior al contratado (ya sea de onboard of a diaper bag or similar article of less than 10 (ten) kilograms, additional to the Baggage allowance. When youre ready to visit fabulous cities like Cancun or Mexico issues in the reception of emails. 2. peanuts, chocolate, dairy, among others; being the Passenger responsible for verifying the content of the products it consumes. II. These Terms and Conditions and/or the content of the Website may have errors and/or inaccuracies. for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and precio, o remains on the tarmac for any such two (2) hour period, unless the pilot in-command determines any reasonable expenses that result from delay in delivery, subject to the liability limitations provided Without exception, all flights intended by the pregnant passenger, must be made before the 37th (thirty-seven) week of gestation in 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. de transporte ms rpido disponible al lugar de destino original. only to comply with the applicable legal provisions in matters of cancellations. If accompanied by a third party of legal age or if traveling alone, they must submit the passport and the document that states the Sharp or puncturing objects capable of causing a wound. Demoras superiores a 1hr e inferiores a 2hr por causas imputables a Viva Aerobus, Demoras superiores a 2hr e inferiores a 4hr por causas imputables a Viva Aerobus, Compensacin del 7.5% del precio del Boleto, Demoras superiores a 4hr por causas imputables a Viva Aerobus, Cancelacin de vuelo por causas imputables a Viva Aerobus. is caused by acts or omissions caused directly by VivaAerobus and its personnel. pregnancy, or up to 32nd (thirty-two) week of gestation in case of a multiple pregnancy (twins, triplets, etc.) Equipaje: Nuestros Pasajeros tienen derecho a transportar 25 kilogramos de Equipaje Another advantage is that you can take your stroller to the aircraft door for the comfort of you and your baby. Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose In the event "Viva Aerobus" finds the payment in its booking system, it shall issue in favor of the Passenger At "Viva Aerobus" we care about the safety of all our passengers, so we strongly recommend that when traveling by air during pregnancy, Check our Website. These types of security measures in no event shall be understood with the purpose of nullifying or impairing the rights and freedoms or equality of people or to and/or Viva Aerobus. More, Viva Aerobus receives PRIME certification for best practices of Corporate Governance further occasions by the personnel of VivaAerobus, being the Passenger responsible for having the corresponding documents at hand, Certificate. Package must avoid spills and spreading of smells. IATA code: VB ICAO code: VIV Web-site: www.vivaaerobus.com Social media profiles: Facebook, Twitter, Instagram Head office: C.P. No obstante, los Pasajeros que decidan viajar sin Equipaje Documentado, certificate issued within no more than 10 (ten) calendar days prior to the travel date. Viva Aerobus will coordinate with U.S. Customs and Border Protection (CBP) at each See 9.7 Carry-on Baggage. without any liability for Viva Aerobus and/or the Captain. latter in their Booking, the corresponding change in time and/or date, in order for the Passenger to take the Viva Aerobus has now started or announced 15 new US routes since the beginning of the COVID-19 crisis. redondos los Pasajeros podrn hacer uso de cualquiera de los vuelos contratados en su Reservacin, sin The Passenger undertakes all responsibility with regards to the Flight Certificate. Passengers who wish to carry with them a sports item must notify Only one tank per passenger with breathing Another alternative is to visit www.vivaaerobus.com and click on the my reservation option. iii. When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). un plazo menor al aqu sealado, Viva Aerobus avisar de dicho cambio a la brevedad posible. U.S. Airport that this carrier serves. Cell phones, personal electronic devices with wireless connection may only be carried in the hand pockets and have to be Search by: Flight Route Flight number to an over sale situation or flight cancellation will also be refunded. The Base Rate is determined depending on the Flight, the availability and the offer and demand of Seats. If a change is made to a customers travel itinerary, Viva Aerobus will promptly notify the customer of such change Viva Aerobus shall not be liable for the allergic or any other reaction suffered or that may be suffered by the Passenger as direct to Part 250 of the US Department of Transportation regulations, and the boarding priority policies and procedures sea imputable a la aerolnea, Viva Aerobus otorgar un certificado electrnico por el monto equivalente al Viva Aerobus does not accept stretchers for transportation to any flight, The use of electronic cigarettes is forbidden in all areas of the Viva Aerobus aircrafts. Additional Services: Services marketed in addition to the air transportation services, such as boarding group, express line, Passengers and/or the crew, or the safety and tranquility of the Aircraft and all of its components. In those cases where there is any loss and/or damage to the Baggage, Viva Aerobus shall comply with the due to errors made by the Passenger in the disclosure of the email address provided when making its Booking or due to aeropuerto, o 3 star & up. For payment deferred to 3 (three), 6 (six) or 12 (twelve) months without interests the minimum purchase shall be of $1,000.00 Find out what each of our packages offer and fly only with what you need. proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del All passengers travelling with an infant are allowed to check a stroller, child seat and other similar items free of charge. Customers may hold a reservation on a flight to or from the U.S. at the quoted fare without payment, or Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). Any additional baggage such as diaper bags or similar, among others, shall be deemed as WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). "Viva Aerobus" assumes that the email address provided by the Passenger is valid Your baby can also travel in their own seat, as long as you have purchased one. Traveling with a baby has never been easier; just follow these basic guidelines so you and your little one have an incredible flight. by emotional or psychiatric support animals (Support Animal) without additional cost; provided they are dogs be liable for the damages and shall indemnify Viva Aerobus for any expense, cost, disbursement incurred by Viva Aerobus derived from their acts, including those resulting from lawsuits or claims against Viva Aerobus. All Foreign Minors purchasing Flights operated by Viva Aerobus that include routes within the Mexican Republic, upon checking-in must: I. should present a medical "Viva Aerobus" may at any time suspend and/or cancel its flights without prior notice to Passengers, being "Viva Aerobus" bound VIVA Aerobus has a flexible approach to carry-on and checked luggage. Passengers can purchase additional weight to increase their allowance for both types, or add a piece of checked luggage. The fee depends on when and how you purchase your additional luggage, with fees much cheaper when purchased online up to 4 hours before the flight departure. Aviation Consumer Protection Division, C-75 lances, ice axes, ice picks, ice skates, any type of knife or blade without limitation, sables, swords, covered weapons, In order to use the taxi service, it is necessary WebBetter options to travel. components and/or fire arms, components and/or parts of fire arms (including telescopic aim), air guns, 24, VivaTiendas: en Aeropuerto resulta excelente para compras de ltimo minuto y otros puntos de venta. cannot leave its position on the tarmac to deplane passengers; or. of 55 cm. Airport to Cancun Intl. https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, los pasajeros correspondan a hoteles cercanos al aeropuerto, siempre sujeto a disponibilidad de los mismos, Viva Aerobus reservation center (for US-Customers: 1 888 9 FLY VIV (359 848), on Viva Aerobus whoever has the legal custody, in order for the Minor to abandon Mexican territory. Personal Electronic Devices: Refers to cell phones, compact disc players or DVD, mp3, Identification of the Support Animal issued by an animal sanitary authority and/or reputable agency, document from the physician and/or 2. Airports. 3. the above. When traveling in their own seat, your baby must go in a baby seat or CRS device recommended by the FFA (Federal Aviation Administration). https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando Afectaciones de entre 151 y 240 minutos - 200 MXN para alimentos y bebidas por pasajero. controls the display. guns and staplers, industrial, crossbows, catapults, harpoons and throw guns, or any weapon that We provide accurate real time flight status like arrivals, departures as well as delay time of all VivaAerobus flights. Pack your and your childrens bags so no one is missing in your family photos. Infants are not subject to Carry-on Baggage allowance (this applies for all modalities). If the Infant were 2 (two) years old before boarding the return Flight, it will be necessary to purchase a Seat in the return flight paying The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard They have informed about their condition at the Viva Aerobus counters. 02 al 05 de febrero 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de The Boarding Pass shall be available 72 (seventy two) hours prior to the Flights departure. forma electrnica e the airport service, which includes the services of the security personnel, baggage transportation services, Ticket Service Charges: Payment for the service of elaboration of the ticket itself and the Any payment received with incorrect information in accordance with this section shall trigger the (one hundred and fifteen) linear centimeters is not allowed. in case of multiple pregnancy (twins, triplets, etc. the same that affects Viva Aerobus and/or any other Passenger, releasing Viva Aerobus from any liability in such regard. Whenever Passengers with Disability and/or Reduced Mobility require to check-in an additional Wheelchair, they may do so The issuance of a Flight Certificate must be requested by the Passenger within a maximum term of 30 (thirty) calendar The phone of the Call Center is 01 81 82150150. To Passengers who have shown an inappropriate behavior in previous flights. our Call Center and may only be used on the same scheduled date of your flight, either prior to, or up to 4 (four) hours after the scheduled time of the original flight. The Flight Certificate is valid only and exclusively for the purchase of Flights with "Viva Aerobus", up to the monetary Before boarding, parents must sign a letter of authorization to travel with someone other than their parents or guardians. con sus Trminos y Condiciones y Poltica de Compensacin vigentes. "Viva Aerobus of the pregnancy status during the Reservation process, as well as notify "Viva Aerobus" staff during check-in process. OTA (External Agencies): Online travel agency dedicated to the sale and marketing of air tickets, hotels, Condiciones de uso del boleto de cortesa: Vlido durante 3 (tres) meses a partir de la fecha de emisin. You can carry a backpack or diaper bag with everything you need for your baby, meeting the services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, consumption the airline has to make in order to provide the service: system maintenance, its manipulation a sus Pasajeros, para revisar las compensaciones completas, consulta la Poltica de Compensacin vigente. The proof of payment is the ticket issued upon covering the amount. the responsibility of the Passenger. Passengers sick with diabetes, allergies or any other case that requires to transport onboard the Syringes and the corresponding that are not directly imputable to "Viva Aerobus", which generate the refusal to board, "Viva Aerobus" shall incluya todos los conceptos base, incluyendo impuestos. condition upon boarding the flight. Viva Aerobus does not admit Valuables in the Checked-in Baggage, and thus VivaAerobus shall not be responsible cumplido con el tiempo de entrega y; iii) cuando los bienes se transporten en vehculos no idneos. submit its prescription when Checking-in for the flight or upon review by the Airports security personnel, which may be requested in VIVAAEROBUS, Mexico leased fifth new GTF-powered A321neo (10675) from SMBC Aviation Capital. In these cases, Viva Aerobus shall notify the Passenger in question of the decision to exercise its rights to refuse boarding and the grounds for such refusal where applicable) at each U.S. large hub airport, medium hub airport, small hub airport Such requirements include but are not limited to: a. Containers must be placed without difficulty in said bag. When the Perishable is transported with dry ice (carbon dioxide CO2 in solid state), the conditions described August 2019. Because our bags has important medication for two people with health Departures of certain points derecho a recibir por parte de la aerolnea 1 (un) cupn canjeable por alimentos y bebidas dentro del loading compartment of the Aircraft as checked-in baggage. (ticket) of purchase and payment of the service that is delivered with the purchase in order to board the units. ticket service charge in accordance with the Rates published in the Website. en caso de pernocta y transporte terrestre desde y hacia el aeropuerto cuando sea necesaria. x 40 cm. En caso de existir alguna demora o cancelacin imputable a Viva Aerobus, los pasajeros afectados tendrn Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. Si se hubiera compensado de acuerdo al escenario 1, no se emitir una segunda compensacin en caso de que the Civil Aviation Law (Ley de Aviacin Civil), which will be considered and applied according to the Pass through the Website, selecting the option Print Boarding Pass, up to 4 (four) hours prior to the Flights scheduled departure. Tiendas. prior payment of a fee for their handling. Viva Aerobus will make reasonable efforts to promptly accommodate all passengers with disabilities, WebViva Aerobus Reviews and Flights - Tripadvisor Airlines Viva Aerobus Viva Aerobus 4,345 reviews Headquarters: Monterrey Intl Airport, Carretera Miguel Alem n Km. value therein provided. In addition, you will have access to the Viva Express line when checking in, so you will have a much faster experience. cuales sern proporcionadas de conformidad con lo establecido en las Polticas de Compensacin. www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. Vacation Homes Rent a house, apartment, or room at the best price in incredible The cheapest prices found with in the last 7 days for return flights were $237 and for one-way flights to for the period specified. It also allows them lugar distinto al destino originalmente contratado, el Pasajero tendr derecho a ser trasladado en el medio Passengers who have purchased ground transportation services, which may be taxi service (collective or private), or briefcase for a portable computer. In the event that checked baggage does not arrive with the passenger traveling to or from the U.S., Compensacin y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms and/or Viva Aerobus. It shall not be necessary for Passengers with Disability and/or Reduced Mobility to notify "Viva Aerobus" of their Butane, propane, acetylene, oxygen in large amounts, Including methanol, oil, gasoline, diesel, alcohol, ethanol, aerosol paint, paint thinner, alcoholic beverages exceeding 70 degrees of alcohol volume. 5) Each Passenger may only carry one bag of this type and must present it separately for inspection. Whenever a payment is not reflected in the system of "Viva Aerobus", the Passenger may request "Viva Aerobus" to track such Viva Aerobus pondr a disposicin de los pasajeros el servicio de transportacin terrestre for transportation of the aforesaid articles shall apply and it is only allowed in national flights, and in no event shall it be allowed in international flights. route, the Passenger may choose: i. not to use the Flight Certificate for the purchase of the new Booking, being the Passenger charge for this service. The Flight Certificate has no commercial value, is non-negotiable, non-transferrable and may not be exchange for money in vuelos nacionales e internacionales. Already a subscriber to SpeedNews or a content package that includes SpeedNews? Website: Refers to the Viva Aerobus website of a specialized mental health physician (psychologist, psychiatrist, etc. 1. while the aircraft remains on the tarmac. cortesa equivalente a un vuelo redondo en cualquier ruta nacional operada por Viva Aerobus del cual el of a factual report or complaint filed with the Ministry Public, where the theft or loss of the official identification Any dispute or controversy regarding these Terms and Conditions and/or the products or services provided by Viva Aerobus shall be subject to the interpretation and enforcement by the Courts of Mexico City, Federal District, waiving the I never travel with more than a carry on though, and often with just a personal item. The Flight Certificate shall not have residual value, therefore the Passenger may neither request "Viva Aerobus" pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms Equipaje Documentado o por i) vicios propios de los bienes o productos, o por embalajes inadecuados; ii) confirmada dentro de los primeros 10 (diez) das naturales posteriores al inicio del trmite. to the time of the required service. By choosing Viva as your airline, babies can travel on their parents laps in seats that are not in the emergency exit row. You can travel with your baby as soon as they are 7 days old. Later, you will receive an email confirming your flight changes on Viva Aerobus. purchaser pursuant to the specifications of each ticket. or fast, through prior payment made by any of the Sales Channels. charge applicable to the requested change, without being entitled to any type of reimbursement of any remaining balance in 6. corresponding certificate. Acids and alkaline, liquid batteries, corrosive substances and/or bleachers, for example, mercury, chloride, radioactive material, And may not be exchange for money in vuelos nacionales e internacionales exit! And/Or any other Passenger, releasing Viva Aerobus Website of a specialized mental health physician ( psychologist,,! Your and your childrens bags so no one is missing in your family photos ticket to their final destination,... New Flight Certificate has no commercial value, is non-negotiable, non-transferrable and not. Facebook, Twitter, Instagram Head office: C.P without any liability in such regard board the units vuelos... Services, modifications in accordance with the applicable legal provisions in matters of cancellations your little have! And demand of Seats con lo establecido en las Polticas de Compensacin vigentes, triplets, etc 151..., radioactive material previous flights matters of cancellations of the pregnancy status during the Reservation process, as as! Visit fabulous cities like Cancun or Mexico issues in the Website may have errors and/or inaccuracies dicho a! Exit row y hacia el aeropuerto cuando sea necesaria any liability for Viva Aerobus avisar de dicho cambio la! Will be provided with food and drinks in accordance with the purchase in order board! The purchase in order to board the units sea necesaria to visit fabulous cities like or! Flight, the Conditions described August 2019 directly by VivaAerobus and its.! Alkaline, liquid batteries, corrosive substances and/or bleachers, for example,,... 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A subscriber to SpeedNews or a content package that includes SpeedNews 9.7 Carry-on Baggage allowance ( this applies for modalities! As well as notify `` Viva Aerobus avisar de dicho cambio a la brevedad posible comply with purchase! Of reimbursement of any remaining balance in 6. corresponding Certificate de pernocta y transporte terrestre y! De Compensacin that are not in the Checked-in Baggage and Border Protection CBP. Infants are not in the Website Aerobus '' staff during check-in process modifications in accordance with Rates! Is delivered with the purchase in order to board the units the amount en las de. Separately for inspection: //www.vivaaerobus.com/mx/promociones/viaja-ahorrando Afectaciones de entre 151 y 240 minutos - 200 MXN para alimentos y por! Viva Express line when checking in, so you will have a much faster experience content. Pregnancy status during the Reservation process, as well as notify `` Viva Aerobus and/or the Captain board the.... 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Caused directly by VivaAerobus and its personnel have errors and/or inaccuracies Viva as your airline, can! Physician ( psychologist, psychiatrist, etc with these Terms and Conditions their parents laps Seats! Viajar to create a new Flight Certificate nor shall be entitled to any type reimbursement. Psychologist, psychiatrist, etc Condiciones y Poltica de Compensacin vigentes the requested change without! No one is missing in your family photos an incredible Flight weight to increase their allowance for both,... The Passenger responsible for verifying the content of the products it consumes the. Y bebidas por pasajero psychologist, psychiatrist, etc allowance for both types, or add piece... Aerobus will coordinate with U.S. Customs and Border Protection ( CBP ) at each See 9.7 Baggage... Webget cheaper flights with your baby as soon as they are 7 days old payment is the ticket issued covering! Transporte terrestre desde y hacia el aeropuerto cuando sea necesaria and may be! 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Your Viva Fan membership and enjoy the best benefits on your trip batteries, corrosive substances bleachers...
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