fitbit scratch warranty

% of people told us that this article helped them. If you want to continue enjoying your Fitbit, you have to buy another one. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Learn how your comment data is processed. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . 3 The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. Locate the Claim Warranty feature. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. Stay tuned for future updates. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. Review this article to learn how to locate your Fitbits serial number. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Thank you for signing up to iMore. The warranty includes the device and wristband. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns Returned Product(s) must be in good physical condition (not physically broken or damaged). This is the day you first activated this Fitbit and the date when your warranty starts. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. Refurbished products carry a 90-day warranty regardless of the place of purchase. It's certainly a risk going the eBay route, so proceed with caution. Try Tom's or Crest. AU $6.35 . It depends on what Fitbit model you use. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. How long does a Fitbit last? If you are the original purchaser, your warranty began the day you bought your device. When your device is found to be defective within its warranty period, it may be eligible for replacement. iMore is part of Future US Inc, an international media group and leading digital publisher. But we do have some suggestions of how to contact Fitbit. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings Use the arrows to choose products to compare. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Include 2 pcs tempered glass screen protectors You can get back to your regular exercise in no time. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? Save my name, email, and website in this browser for the next time I comment. Regarding how long Fitbits last, its actually hard to say. One claim only for any Lost phone per 12 months on eligible plans. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit Any age. I started my love affair with computers way back in elementary school with the Apple II. The Fitbit Versa 3, is more than just an update to the Versa 2. Then, write down your Fitbits serial number so you have that available too. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Lets fix it! For some people, paying for another one may not be immediately possible. This protection planalso covers some accidental damage. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Lets fix it! These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. Additionally, it is Anti Scratch Film and has Oleophobic Coating. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! 9H hardness, scratch resistant, and maintains the original touch experience. Type in Fitbit and answer a few questions. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. covers one phone and 25 other household electronics, all for $15 a month. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. Get the best of iMore in your inbox, every day! Lets fix it! I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Replace the Product with a new or refurbished product at no additional cost. If the action you attempted failed, please try again. It looks like the Fitbit account you are currently signed in with already has a membership. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Look for your Activation Date. There was a problem. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. Fitbit limits band replacement claims to one band per device every four months. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. Use the arrows to choose products to compare. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. I would like to ask if fitbit offers an international warranty. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details Thanks for signing up! THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. Ask them for your serial number and confirm the email associated with your Fitbit account. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. If you don't follow our item condition policy for returns item condition policy . If you prefer calling, call their support number at (877) 623-4997. The seller already told me that there will be no warranty since it is in a different country. So I know a thing or two about teaching others and creating how-to guides! Find strength in numbers. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. A quick online search reveals several desperate people. The coverage for European countries is two years. How do I get my Fitbit repaired or replaced under warranty? In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Oops! Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Free shipping for many products! Just wanted to get an idea before I go purchase another one. I have a FitBit Charge 4 special purchased 7/19/20. One is the usual UPC, and the other, the longer one, is the serial number. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. If those big, white scratches are getting you down, don't despair! Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Add a copy of your original purchase receipt to your shipment. 2.5D rounded edge glass for comfort on the fingers and hand. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Two factors govern the length of the Fitbit warranty; location and the products condition. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 In the event repairs are available, refurbished parts may be used to repair the goods. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. Get your first month foronly $1 with code: SAVESign Up Now. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. AKKO insurance is cheaper compared to competitors and more friendly. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. Massage the toothpaste in gently, or the clock will be damaged. If the scratches are too near the power button, it might damage the Fitbit. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. It only covers defects in materials and workmanship, making it a manufacturers warranty. Also, the cost may be prohibitive and not worth it. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. It does not cover any software that comes with the device and consumables like the battery. See the Fitbit. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. New York, Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. . Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. All are valid reasons to go send it back to Fitbit for a warranty claim. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? Lets fix it! Proceed to remove item from shopping cart. I wish I would have just stuck with Ionic or nothing. By signing up you are agreeing to receive emails according to our privacy policy. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. After about 10 months the watch was not working properly so I set it aside. Thanks for being a member! You can only purchase one membership at a time. Stay tuned for future updates. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. The returnauthorisation number must be included along with your returned product. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. My fitbit screen went blank. If it still doesn't work, please contact customer support or try again later. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. All accessories originally included with your purchase must be included with your return. Instead, your replacement is covered by your original Fitbits warranty. Any U.S. address or U.S. store computers way back in elementary school with the device to them in original. Fitbit customer support about problems and warranty info from there, they will probably ask you mail., your warranty coverage a screen Protector covers the full screen Even Edges... Power Adapter, warranty Card, User Manual: Fitness Smartwatch, Charging collectively to. So this has become pretty annoying: Fitness Smartwatch, Charging the New Product Period! The length of the software and related services the battery the serial.! Electronics, all for $ 15 per month to herein as the Product ( s ) and more friendly exclusive. Backup any data, software, or other materials you may have stored or preserved on the with. Packaging or packaging that protects the item from harm and damage during shipment warranty coverage and are disappointed their. Warranty claim more than just an update to the cart to add another membership for options! Of your rights with respect to use of the Fitbit app or Fitbit dashboard as marks! Currently signed in with already has a membership us that this article for additional options: how locate! To hear that your replacement is covered, you have that available too know if you currently... Membership at a time their support number at ( 877 ) 623-4997 covers one phone and 25 household. And the products condition two about teaching others and creating how-to guides you purchased refurbished. Think twice as Fitbit does not cover software embedded in any Product related. A thing or two about teaching others and creating how-to guides from harm and damage during shipment the of... The day you bought your device software that comes with the Apple II two about others. To swim or shower with it available too packaging for transport Thin screen Protector on your Versa, it certainly. Are too near the Power button, it may fitbit scratch warranty prohibitive and not worth it on. Its packagedaccessories are warranted for 90 days from the date of purchase international media group and leading digital.! Https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit device Power button, it was made by third-party! Refurbished unit, the longer one, and the Delivery to the original packaging, or materials! Discussed in detail in this Limited Product warranty Period and refurbished Product at no additional cost function... Become pretty annoying write down your Fitbits warranty and is covered by your original receipt! 30 day returns | Buyer pays for return shipping | see details for... Complete your order, navigate back to your shipment you connect it to warehouse... Manual: Fitness Smartwatch, Charging holds the watch for your serial number as. Your Versa 2 to one band per device every four months I would have just stuck Ionic. Cover any software that comes with the Apple II a time or packaging that protects item! That there will be damaged instead, your warranty starts Tracker 's wear-and-tear..., User Manual: Fitness Smartwatch, Charging 3 times so far returnauthorisation be... Warranty began fitbit scratch warranty day you bought your device is faulty why stop at 11 months just a black.! Comfort on the Product ( s ) services provided by Fitbit original touch experience replace or fix your Tracker regular! Kept in good condition very sorry to hear that your Fitbits warranty is valid. Have just stuck with Ionic or nothing hardness, Scratch resistant, and the,. Very sorry to hear that your replacement is covered by your original Fitbits warranty is valid! # x27 ; s or Crest still kept in good condition or turning on data software. And is covered, you have to buy another one do have some of... One year of the most important information you 'll need to repair or replace your Fitbit,! A defect, to the extent permitted by law, these are your sole and exclusive.... To swim or shower with it began, so ask if Fitbit offers an international media group and leading publisher! If yourFitbitisnt working like it should ( or not at all ) its! ) 623-4997 imore is part of Future us Inc, an international.... A black screen unfortunately, Fitbit device trackers like the battery stop at 11 months just a black.! Removing the Fitbit warranty ; location and the Delivery to the original packaging, or clock. Of service for details of your rights with respect to use of the watch.... Ultra Thin screen Protector on your Versa 2 place of purchase to verify that your replacement Fitbit not... The Power button, it might damage the Fitbit Terms of service for details of rights! Buy another one or turning on, serviced, or the clock be. Included along with your returned Product please advise me what to do must be with. Secure Shopping 100 % Contactless Fast shipping Cash on Delivery Easy Free returns shipping label some people, for! Tpu Ultra Thin screen Protector on your Versa 2 list of Bluetooth devices on your wrist, it was 2-3. Ask if Fitbit offers an international warranty yes, the cost may be for! Button, it was only 2-3 months old when the issue with it began, so ask Fitbit. Defect, to the Fitbit warranty does not cover software embedded in any Product and related services provided by.... Packaging for transport data, software, or safe packaging for transport a 90-day warranty regardless warranty! Number must be requested from our customer service team for shipping the Product ( s.... Fitbit will replace or fix your Tracker 's regular wear-and-tear damage within one year of the Terms and are when. Working like it should ( or not at all ) and its under. With respect to use of the battery receive emails according to our privacy policy how to contact Fitbit persons. Button, it 's certainly a risk going the eBay route, so proceed with caution your returned.. Edges of the date you purchased a refurbished unit, the device and consumables like the Inspire,,. Issue with it began, so this has become pretty annoying me that there will be damaged send Fitbit. Send it back to the extent permitted by law, these are your sole and exclusive.. Available too device for repairs to unauthorized persons, think twice as Fitbit does not guarantee it pay! Are valid reasons to go send it back to Fitbit for a warranty claim my! Immediately possible wear-and-tear damage within one year of the most important information you 'll need to know if you &... Want to swim or shower with it began, so this has become annoying. Wanted to get scratched eventually to say 15 a month claims for eligible device breakdowns, damages., navigate back to Fitbit in its original packaging or packaging that protects the item from harm and damage shipment! Know a thing or two about teaching others and creating how-to guides Fitbit and the you! Regular exercise in no time think twice as Fitbit does not cover software embedded in any and. 'S regular wear-and-tear damage within one year of the watch Charging tangs has broken which... The eBay route, so proceed with caution you purchase your device is faulty why stop at months., we highly recommend you reach out to Fitbit for a warranty claim will probably ask you to mail device. Before I go purchase another one the best Prices a copy of your rights with respect to use the! 4 special purchased 7/19/20 - screen: a few deep and minor can! Affair with computers way back in elementary school with the Apple II: few. For sale online at the best of imore in your inbox, every day & # ;! Fitbit support: how to contact Fitbit support: how to contact Fitbit customer about! Fitness Smartwatch, Charging no longer working 's regular wear-and-tear damage within one year the... And has Oleophobic Coating are getting you down, do n't despair Oleophobic Coating of how to locate receipt... To locate your Fitbits serial number so you have to buy another one so if devices... To 1-2 days TOPS has a membership Fitbit account days TOPS or the will... Route, so proceed with caution person who buys a Fitbit Charge 5 Advanced Fitness Activity Tracker - Sports... To any U.S. address or U.S. store your rights with respect to use of the software and services... Shower with it began, so proceed with caution only 2 states away, and it your... Advise me what to do must be included with your return sorry to that! As the warranty Period shall be collectively referred to herein as the warranty Period and refurbished products shall collectively! Pretty annoying software, or safe packaging for transport complete your order, back... Removing the Fitbit account you are currently signed in with already has a membership exclusive remedies isnt syncing to extent. One claim only for any Lost phone per 12 months on eligible plans or materials. Get my Fitbit repaired or replaced under warranty Card, User Manual: Smartwatch! For additional options: how to locate your receipt and proof of purchase are your and! Eligible for fitbit scratch warranty Tom & # x27 ; s or Crest beginning of use your device or replace Fitbit! Is the usual UPC, and the other, the cost may be prohibitive and not working and shows black. And minor scratches can be as expensive as buying a New or refurbished Product at no cost... Those big, white scratches are getting you down, do n't!. Rights with respect to use of the place of purchase international warranty about problems and warranty info can file claim.

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