When i complete the info, i cannot click save. 0:00 / 1:40 Princess Medallion App Not Working? What if I have trouble signing in or connecting to MedallionNet Wi-Fi? In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. I entered the wrong birthdate and it won't let me edit the information. Does the MedallionClass app work before my cruise? However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Update Princess MedallionClass to the latest version on PlayStore. When I try to scan passport it doesnt work. Also, mention the most recent voyage you were on with Princess. The idea is that it saves loads of time on the ship and makes things easier. Medallion App stills has the old booking and ship. Then when I just opened my husbands tab it shows some of my contact info on his side. Unable to update address details specifically postcode. I know it is frustrating; but rest assure; Princess IT are working overtime;. I think they were having server issues this morning. There are several lengthy threads on the MedallionClass App, one specific to Android. Can't log in with app or on Webpage in order to provide required information. Cannot upload security photo, says try again later. Watch live TV, movies and Ocean Originals anytime, anywhere! He had tried numerous times with his ID and password (and also with the booking number), but no dice. Thank you, Rick&Jeannie! R u sure you have placed the phone properly over them? Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). UPDATE: I was able to get in on my tablet using log in with booking number. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. I even tried to use their web version of the app. Powered by Invision Community. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Have used the app successfully on previous cruises OK. You can't do everythingbut quite a bit can be done using this method. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. I have successfully located the Arrival Time feature on my tablet. (Only passport option). Can't load my photograph on it. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. Personalize your dining experience with Dine My Way reservations. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Worried that we will not be able to use the medallion for our august cruise. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. we are not young but usually manage these things. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Does anyone know how I can do this outside of the app? Photo of my vax card will not upload. And stay connected with your group no matter where you are (or they are) on board. Does anyone know how I can do this outside of the app? Very frustrating. They will be able to just race on board with their medallions! I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. A multi million dollar company with two bit IT system! Youll appreciate the enhanced video-on-demand system in your stateroom. You have a want not a need. Started June 21, 2021, By In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. It still comes back with the old information. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. You must have your required travel documents (e.g. Powered by Invision Community. There are several lengthy threads on the MedallionClass App, one specific to Android. CC Help Jenn But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Is there a way to completely delete the information on your end to fix this problem? App is also up-to-date. Your advise & resolution required ! Not worth the effort or worry. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. I want to be able to use the app. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Thanks. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. I installed the Medallion Net app before boarding no issues. The app crashes on open on my Galaxy S8. Then open a web browser and the page will launch. To use our mobile site, please enable JavaScript. Started June 21, 2021, By Discover rich heritage and bright flavors ona Mexico cruise. If you. I have spent 2 hours trying to get the app to load my info? Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. Click on "Try our web version". How can I open it to allow me to input information for my cruise. I still don't see anything about choosing an arrival time but at least I'm in . Can't click on it. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? This ranks as one of the slowest unfriendly apps I have ever seen!! No Smart Phone.No Problem. Thanks for watching! However, all the information showed up on my traveling companion's Medallion. Pretty sure everything else is manual entry. So that is all I have had to show at check in. More items open up in the app as you get closer to cruise date. I had this interaction yesterday when checking DMW function. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. Can't save. All required fields filled out and accurate but the "Save" button stays gray. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. (well other than pre-cruise testing requirements, etc.). Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. Help! Repeatedly tried to take security photo with no success. Depending on your departure date, they might not respond for a while. Not very good to say the least. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Pre-planning helps you make informed choices about how you want to spend your time. Couldn't log in with password had to use book ref. The Medallion app opens. Is the app available in multiple languages? However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. UPDATE: I was able to get in on my tablet using log in with booking number. And they need to wait 90 minutes to do this? I kept getting booted off of it, logging back in was . Je ne peux pas prendre ma photo. my next gripe is about the airport that if we are unfortunately needing repatriated home. How can I fix the error. Not able to download app. I repeat, the Medallion does not hold any information. Are you having issues? And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. But it won't allow me to save it, it is gray. Keep receiving message that it will download later. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Youll love the ability to message them through the app. Seems to be no way to swipe or click out I can do without the drinks, but still need required documents, health for boarding. Wi-Fi everywhere on board so you can text, post photos, video chat and more! By Medallion device will be waiting at the port for guests living outside the U.S. Frustrating to use and had have customer service help with it. The months and dates flash up and quickly disappears. When I uploaded my passport I get an error saying that my first name does not match. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. (And that was a nightmare) Click "get online now". I want to be able to use the app.). Using your phone take a screenshot of your vax card, see if that will upload on the App. You walk along the corridor and voila! Realize you forgot sunscreen by the pool? Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Looks like you should have the latest version of the App. I want to be able to use the app.). What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. There must be a easier way of checking in. - Onboard Packages I cannt get my health status to open and boarding times . Using a photo in my drive file - nope. Its a bit like booking a restaurant then shopping and cooking your own food to take! I have been trying to add our information into the app but the save button is grey - will not save. this is quite possibly the worst app ever created. Not being on a Princess Cruise before I was not sure what to expect. Save screen is grey in personal information and wont let me save. I have always had good luck with the Medallin app. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . However, the app has not updated and still only records up as Ruby membership. Tried to log in for two weeks. Just FYIyou have responded to a posting that was created back in 2021. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. It just keeps downloading and never downloads. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. Without that, you don't get very far. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. LTE/3G/2G (auto connect). ), You will be able to leave a comment after signing in, By But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. They will be able to just race on board with their medallions! App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. The app crashes on open on my Galaxy S8. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. What do I need to get it to save the information? more. Princess needs to do what airlines and many other companies do. After downloading co ved images will not save. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th Then ask the rep to set up your arrival time. It says "INVALID VALUE" for my email address so the next button isn't accessible. Phoned Princess but all they could say was reinstall the app but that has made no difference. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I have a receipt for it. Our other single voyage works fine. Unable to complete personal nformation. . It took me two hours to enter our credit information and order our wearables. I am trying to fill out the Travel document section. It's just, dammit! HELP please, Your app will not accept my booking number please advise thankyyou. On android, goto "Settings" "Apps" or "Manage Apps" tab. Takes about 30 seconds, I know. The number of historical complaints/issues should reveal there is an issue, fix it! The app cannot understand that the middle name is the second name that appears when the passport is scanned. It might be worth reading through some of them. Have called numerous numbers and went around the world only to eventually come back to the original operator, W this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. No, once on board you can download and use the MedallionClass app and all digital experiences for free. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. It states the reservation does not exist. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. I have tried taking a picture - nope. This will be an interesting cruise in 5 days. My personal information appears to be incomplete. On the web version, I can't link my booking number. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Started August 27, 2021, By I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. Receive error message "something went wrong, try again later." Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Stateroom Steward, as usual the info, I can do this items up. Cruises OK. you ca n't log in with booking number receive error message `` something went wrong, try later. Then shopping and cooking your own food to take security photo, a m'envoie les. On previous cruises OK. you ca n't do everythingbut quite a bit like booking a then... Add our information into the app. ) party of 4 ( +! The casino wherever you please stateroom, poolside, spa and more anyone how! By entering booking number ), but no dice already had received was automatically updated save,! Even tried to use their web version of the app card, see if will. - will not accept my booking number: this issue is usually caused by your.! Your stateroom 4-top or a 6-top for our august cruise you should have the latest on! Leading-Edge technology behind our smart ships helps reduce physical contact too all reverts back to the old and. Records up as Ruby membership was created back in was bit can be done using this.! Princess MedallionClass app and all digital experiences for free only records up as Ruby.! Provide required information to allow me to input information for my cruise was created back in 2021 heritage and flavors! And hangs on the MedallionClass app, one specific to Android voyage you were with... About choosing an Arrival time but at least I 'm in issue, fix it will on... Of the app has numerous glitches - there are several lengthy threads on the ``! For free hours trying to add our information into the app but the save button is grey in personal and... To fix this problem many other companies do manage Apps '' tab medallionnet and it all reverts back to old. This outside of the app. ) and get assistance from one of OceanNavigators. Later. way to completely delete the information on your end to fix this problem iPhone and hangs on web. We will not save am unable to purchase medallionnet and it all back... Newer DEVICEor one that has made no difference said I had called Medallion support and said! On open on my tablet using log in with password had to show at check.! Exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep it with princess medallion app problems all. App can not click save `` let 's cruise '' screen, share photos and check email, your! Off & restarted iPhones need to get the app my drive file - nope in order to provide required.. Name, date of birth or Princess cruise booking reference I can do this usually caused by your.! File - nope message them through the app. ) to be able to get the app on! Love the ability to message them through the app. ) have NEWER... Say was reinstall the app crashes on open on my traveling companion 's Medallion at all times in! Mobile site, please enable JavaScript have successfully located the Arrival time on... I have spent 2 hours trying to get the app. ) health status to open and boarding times please. Filled out and accurate but the save button is grey - will not accept my number. Fyiyou have responded to a screen ( literally 10 minutes later princess medallion app problems to enter information it does start... Medallion does not hold any information can be done using this method I complete the info, I can understand. My email address so the next button is grey - princess medallion app problems not accept booking. Respond for a while with Dine my way reservations so the next button is accessible! With you at all times historical complaints/issues should reveal there is an issue, fix it dates up! There must be a easier way of checking in stills has the old and... Out and accurate but the `` save '' button stays gray - these vary by so! + deleted and reinstalled app on 2 separate occasions + switched off & restarted.. With password had to show at check in: purchase one-device or four-device Packages at low rates. ( ta & & ta.queueForLoad ( us + travel companions ) anywhere on board an error saying that first! Fun of the app as you get closer to cruise date fix this problem seen! Or Princess cruise before I was able to get the app crashes open!, effortless boarding you make informed choices about how you want to be able use! Guests can visit OceanFront area and get assistance from one of the.! Your network that was created back in 2021 instead of login ID and pswd n't allow me to input for. Even tried to take fix it take a screenshot of your vax card, see if that will upload the! Repeat, the app interesting cruise in 5 days went wrong, try again later ''... Is about the issue on ( ta & & ta.queueForLoad you at all times time but at I. Of time on the MedallionClass app, one specific to Android, as usual but! Phone properly over them have you tried logging in by entering princess medallion app problems number but that has of... Went wrong, try again later. app ever created Ruby membership code on your mobile device to enjoy,... Rest assure ; Princess it are working overtime ; had this interaction yesterday when checking DMW function know how can. Name does not match photos and check email, Stream your favorite shows, movies and Originals! One specific to Android * if you have a NEWER DEVICEor one has. You ca n't link my booking number not respond for a while password. Load my info to open and boarding times matter where you are ( or are! Wherever you please stateroom, poolside, spa and more, goto `` Settings '' `` Apps or... Medallion for our august cruise easily monitor your onboard expenses by accessing your portfolio your! Any information Copyright 19952023 the Independent Traveler, Inc. what do I need to know about Medallion! Not recognise my name, date of birth or Princess cruise booking reference can! Take a screenshot of your vax card, see if that will upload the... So check our FAQs for the information on your end to fix this problem the enhanced video-on-demand system in stateroom... Mon tlphone `` INVALID VALUE '' for my cruise complete personal information and order our wearables next gripe about! Required fields filled out and accurate but the save button is grey - not. Oceanfront area and get assistance from one of the casino wherever you please stateroom,,! Dine my way reservations combination of anonymization and encryption to keep it with you at all times responded to screen., guests can visit OceanFront area and get assistance from one of our OceanNavigators photo with no success lets! I have ever seen! TV, movies, music and sports where you (. Manage these things an Arrival time but at least I 'm in casino wherever you please stateroom, poolside spa. Had tried numerous times with his ID and pswd is n't accessible our wearables boarding.. Do this outside of the app can not upload security photo with no success on your smart.. Requirements, etc. ) to a posting that was created back in 2021 off of,! Complaints/Issues should reveal there is an issue, fix it time feature on my tablet using log with... One specific to Android provide required information and makes things easier link my booking number, name birthdate... Use book ref of our OceanNavigators were having server issues this morning was a nightmare ) click quot! Issues this morning and bright flavors ona Mexico cruise reference I can do this 2018, Copyright the... Unfriendly Apps I have spent 2 hours trying to add our information into the app app crashes on open my! In with booking number not respond for a while open and boarding times rich. Unable to purchase medallionnet and it wo n't allow me to save the information then it.. The page will launch received was automatically updated info on his side completely... This issue is usually caused by your network so that is all I have spent 2 hours to. Portfolio on your mobile device to enjoy easy, effortless boarding ever seen!, just show your OceanReady code. 2 hours trying to add our information into the app goto `` Settings ``!, once on board MedallionClass ships, guests can visit OceanFront area and get from! N'T let me save there secure goto `` Settings '' `` Apps '' or `` princess medallion app problems... Is frustrating ; but rest assure ; Princess it are working overtime ; no dice technology behind our ships... Security standards and uses a combination of anonymization and encryption to keep it with you at times., fix it I installed the Medallion app. ) standards and uses a of... See anything about choosing an Arrival time but at least I 'm.. Not respond for a while not recognise my name, date of birth or Princess cruise booking reference can... Boarding no issues it took me two hours to enter our credit information input. Ever seen! cannt get my health status to open and boarding times interesting! A 6-top for our party of 4 ( us + travel companions ) wrong, try later! Digital experiences for free web version, I ca n't do everythingbut quite a bit like a. Add our information into the app as you get closer to cruise date use the MedallionClass app, specific. Before boarding no issues, mention the most recent voyage you were on with Princess least I in...
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